Salesforce Quality Assurance Consultant

Summary

Join NeuraFlash as a Salesforce Quality Assurance Consultant and contribute to the quality of Salesforce projects. You will be responsible for creating and executing QA plans, documenting test results, and collaborating with cross-functional teams. This role requires 2+ years of experience as a QA engineer with Salesforce experience and Salesforce Administrator certification. You will work with various technologies and adapt to different team contexts, communicating effectively with clients and internal teams. NeuraFlash offers a flexible work environment with remote and in-person options, travel opportunities, and a collaborative culture that values work-life balance and employee well-being.

Requirements

• 2+ year of experience working as a Quality Assurance Engineer
• Experience with Salesforce Sales, Service, or Experience Cloud
• Testing against feature stories (with or without defined requirements)
• Documenting test results in a structured, detailed fashion
• Able to prioritize defects focusing on the most important ones first
• Filing detailed issue reports with clear repro steps
• Browser/device testing, API testing
• Developing QA plans for features or projects
• Understanding of SDLC methodologies (Agile, Waterfall, Hybrid) and the testers' role in the process and usage of tools like JIRA
• Salesforce Administrator certification
• Highly organized

Responsibilities

• Assess requirements or features to identify areas to test
• Write test cases based on requirements, execute them, maintain requirement traceability, logging JIRA
• Adapt to and learn to work with different technologies and team contexts
• Communicate sensitively to different client/team norms and communication style
• Support and coordinate and System Integration Testing (SIT) and User Acceptance Testing (UAT) for defects and new requirements
• Ability to explain the UAT testing process to the customer
• Partner with someone more senior who will assign tasks and support
• Reaching out within the team for clarification when you are unsure of how to proceed
• Connecting with client/project teams to ask questions and follow up as needed
• Publish testing status, defects to stakeholders
• Occasionally participating in client meetings to explain your findings
• Occasionally serving as a primary client contact for a small project, or while leads are unavailable

Preferred Qualifications

• Salesforce.com domain knowledge is a plus (ex: Field Service, Bots, etc.)
• Knowledge on Chatbots and IVR are a plus
• Experience in automation testing using any tool
• Comfortable presenting remotely and in person to manager-level and below
• Comfortable leading user story grooming sessions
• Comfortable speaking to what is built both internally and externally
• Ability to comfortably speak to industry best practices and guide the client towards those best practices

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together
• Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within British Columbia or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!