Remote Remote RN - Evening/Weekend Focus

Summary

Join our dynamic team as an experienced Telehealth Triage or ER Nurse to provide remote clinical assessment, health education, and utilization management services nationwide. The ideal candidate will possess a strong clinical background in emergency care or urgent care and excel in providing immediate care advice through telecommunication.

Requirements

• Bachelor’s Degree in Nursing (BSN)
• Current, Active Compact License issued by the state of residence and in good standing with the Board of Registered Nurses
• Minimum of 3 years’ clinical nursing experience as an RN, with significant experience in emergency care or urgent care settings
• Willingness to work evenings, nights, weekends, and holidays
• Must be US Citizen and ability to obtain a clearance
• Ability to Triage per triage guidelines and protocols, assessing patients and applying solid decision-making to achieve highest patient outcomes in quick and timely manner
• Strong organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment
• Call Center Experience (Inbound)
• Metric driven environment work experience and understanding
• Must be computer savvy - able to maneuver between multiple windows, application systems simultaneously, ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook
• Proficient level of experience with Microsoft Office applications, keyboarding skills, and strong technical aptitude
• Licensure in other states as required by contract
• Must be able to work Weekends and Holidays
• Triage, Med-Surge, and Behavioral Health required
• Strong verbal and written communication skills

Responsibilities

• Triage all symptom-based calls and give recommendations according to the approved triage protocol
• Communicate with TRICARE beneficiaries primarily by phone, also via text, online (web) chat, email required
• Provide professional nursing assessment and intervention to patients with acute and chronic care needs
• Accurately document all calls and interactions electronically, ensuring thorough and precise records of patient encounters
• Mobilize patient and family to employ healthy coping strategies, engage in shared decision-making and utilize community resources
• Identify gaps in patient services; develop and utilize alternative resources
• Exercise professional nursing judgment and advanced communication skills to network with a variety of professionals, agencies, and systems
• Serve as a liaison between nursing staff and all providers to improve the clinical experience for the patient, staff, and provider
• Provide health education and prepare individuals for primary care manager/physician visits

Benefits

• Competitive salary
• Medical benefits
• PTO (Paid Time Off)
• Holiday pay