Remote Director of Clinical Supervision

Summary

Join us as a Director of Clinical Supervision to manage our clinician team, ensuring they adhere to established practices, policies, procedures, and performance expectations. As a representative of the clinical team within the clinical/clinical ops leadership structure, you will also act as a point person for clinical team slack help channels and individual DM questions.

Requirements

• Ideally, experience working already as a FOLX Clinician
• Excellent decision-making and communication skills
• Strong leadership and management skills
• Great communication and interpersonal skills
• Education and Experience: 5+ years related experience
• 3+ yrs experience supervising or managing teams
• Active NP or PA licensure
• Active DEA licenses in practice states

Responsibilities

• Manage Clinician team: Enable a high performance clinical team
• Establish goals and performance metrics for Clinical team and individual clinicians
• Track, analyze, and review individual metrics
• Coach and support the development of each clinician to achieve their greatest potential, and create action plans for clinicians who are not meeting metrics
• Conduct monthly meetings with clinicians and biannual performance reviews to ensure high performance, with focus on metrics
• Daily oversight of clinician task
• Ensure TAT metric is being met for all clinician tasks
• Monitor and communicate clinical staff performance expectations between monthly meetings
• Main point person for clinical team slack help channels and individual DM questions
• Collaborate with Clin ops to ensure smooth OOO coverage
• Serve as point of contact for other teams to escalate concerns about clinician performance or execution of timely requests from clinicians
• Participate in clinician recruitment + manage new clinician onboarding
• Collaborate with the CCO to assess new clinician hires + participate in interviews to assess clinical qualifications
• Responsible for all clinical onboarding for new clinicians
• Assist Medical Director with chart audit and compliance
• Help with quarterly chart audits + new workflow audits as directed by Project Manager and Medical Director
• As part of Clinical Leadership team, and shared with CCO and Medical Director, provide additional clinical coverage for PRN tasks as needed (ZD holiday coverage, RN backup, etc.)
• Clinical team leadership representative
• Participate in regular Clinical/Clinical ops leadership meetings
• Track, analyze, and review metrics from previous weeks, identifying trends and reprioritizing work as needed based on data
• Monitor and address Asana form submissions highlighted by Clin Ops as needing clinical review
• Review and give feedback on Clin Ops processes that are getting ready for launch
• Serve as Clinical representative to pilot any programs or processes
• Support cross functional projects that affect clinical team
• Act as the primary clinical stakeholder in any cross team project to ensure clinical perspective is represented, focusing on efficiency and accuracy of clinical metrics and performance
• Serve as a stakeholder in product roadmap discussion and prioritization
• Lead as the subject matter expert on all new releases and workflows, collaborating with Clin Project Mgr, Clinical Ops and Member Ops to ensure smooth clinician comms, training, and assessment
• Collaborate with Clinical Leadership on documentation development: create and maintain up-to-date SOPs and clinical workflow training materials
• Clinician : Maintain a small member panel to ensure continued connection with clinician workflow experience and member experience
• In collaboration with CCO and Medical Director, respond to crisis channel flow and other clinical needs escalations to ensure both TAT metric met and clinical safety of members