Remote Salesforce Administrator

Summary

Join PairSoft as Business Systems Administrator (BSA) to serve as the primary role responsible for all business applications within the company, supporting and maintaining corporate applications, and providing Tier 1 level support of IT infrastructure and hardware.

Requirements

• A bachelor's degree in computer science or a related field
• Salesforce Certified Administrator or Salesforce Certified Advanced Administrator
• Salesforce CPQ Administrator
• 3-4 years of experience as a Salesforce Administrator
• In-depth knowledge of Salesforce products and their functionalities, including experience with CPQ
• Experience working in a SaaS, software, or subscription business
• Very data-driven, intellectually curious, and numerically inclined
• Strong project management, organizational skills, process management, and client-facing abilities
• Proficient Agile skills
• Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority
• Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; Ability to participate in resource planning processes based on defined organizational plans

Responsibilities

• Ensuring optimal performance of Salesforce systems and products, including Sales Cloud and CPQ
• Primary system implementer and administrator for all PairSoft’s business applications systems (e.g. FreshDesk, BigTime, Asana, Zoom, Office 365, Atlassian)
• Collects out of the box end user training and creates new end user training content where it doesn’t exist to produce training curriculum for all business application systems
• Documenting processes, including error reports and system changes
• Organizing users and their accesses provisioning, changes and deprovisioning
• Organizing the service desk function for end-users, including the corporate IT ticketing system(s)
• Participating to the compliance efforts of the corporation (e.g. SOC2 audits)
• Helping Maintain IT asset inventories of devices, software and services
• Developing reports out of applications
• Tier 1 IT support items as required. Including but not limited to password resets, new hire hardware setups, and role configurations

Benefits

• Company Paid Group Mediclaim Insurance for employee, spouse and up to 2 Kids of INR 400,000 per annum
• Company Paid Group Personal accidental insurance for employees of INR 1,000,000 per annum
• 29 Paid leaves throughout the year
• Company-paid Maternity leaves for female employees