Salesforce Administrator

Summary

Join XPRIZE as a Salesforce Administrator, reporting to the Director of CRM and Data Insights. You will be a key contributor to a multi-year Salesforce implementation and migration project, focusing on system configuration, user management, data integrity, and providing ongoing support. Responsibilities include managing daily Salesforce operations, creating custom objects, maintaining security settings, and providing user training. You will also lead system enhancements, oversee data hygiene, and collaborate with internal and external stakeholders. The role requires 2+ years of experience as a Salesforce Administrator, a Salesforce Administrator certification, and experience with Salesforce implementation and data migration. XPRIZE offers a competitive salary, an extensive benefits package, and generous paid time off. This is a remote-first position.

Requirements

• 2+ years of experience as a Salesforce Administrator, preferably within a nonprofit organization
• Salesforce Administrator certification (ADM201 or equivalent)
• Experience with Salesforce implementation and data migration projects, especially Salesforce-to-Salesforce migrations
• Proficiency in creating and modifying custom objects, fields, record types, and page layouts
• Strong understanding of Salesforce architecture, security settings, and data management best practices
• Experience with Salesforce Nonprofit Success Pack (NPSP)
• Hands-on experience with workflow automation tools, with a particular focus on Flows
• Strong reporting and dashboarding experience on the Salesforce platform
• Strong communication and documentation skills, with experience training users
• Collaborative team player with experience working alongside senior leadership

Responsibilities

• Assist the Director of CRM and Data Insights in the multi-year Salesforce implementation and migration from the current instance
• Support system configuration, testing, and data migration to ensure the successful transition to the new Salesforce instance
• Collaborate with the Director to implement solutions that meet business needs while maintaining system integrity and data quality
• Manage daily operations of Salesforce, including user setup, permissions, roles, and troubleshooting
• Create and modify custom objects, fields, page layouts, record types, and validations in response to evolving business needs
• Maintain security settings, such as sharing rules and field-level security, ensuring data integrity and access control
• Provide ongoing user support and training to promote successful platform adoption across the organization
• Lead the development of end-user documentation and training materials
• Assist the Director in workflow automation and UI/UX improvements to enhance system efficiency
• Conduct testing and QA for system builds, customizations, and migrations
• Manage iterative system improvements, working closely with internal stakeholders to gather feedback and implement solutions
• Oversee data hygiene efforts, including data imports, duplicate management, and regular data audits
• Support system maintenance, including backups and history management, to ensure data availability and security
• Act as the primary point of contact for staff members’ data needs, including troubleshooting, reporting, and dashboarding
• Collaborate with the Director to implement best practices for DevOps change management
• Manage user accounts and permissions to ensure appropriate system access for all staff
• Develop and maintain technical and user documentation for Salesforce-related processes
• Provide ongoing communication and training to keep users informed about system changes and best practices
• Work closely with the Director of CRM and Data Insights to deliver system enhancements and customizations
• Collaborate with internal teams and external vendors to ensure Salesforce projects are delivered on time and align with organizational goals
• Support the Director in liaising with Executive Assistants (EAs) and other key stakeholders to meet their data and reporting needs

Preferred Qualifications

• Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder, Nonprofit Cloud Consultant)
• Familiarity with Salesforce integration tools and APIs
• Prior experience with data hygiene practices, including data import/export and duplicate management
• Experience with Salesforce DevOps Center and source control for Salesforce development
• Experience with Agile methodologies and project management processes
• Experience working with executive teams or supporting executive-level data needs

Benefits

• Extensive benefits package
• Generous paid time off including vacation, sick, and holidays
• Annual incentive
• Remote-first environment