Senior Business Travel Consultant

Summary

Join a dynamic team as a Senior Night Shift Business Travel Consultant and revolutionize corporate travel management with expert knowledge of the Galileo GDS system.

Requirements

• Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously
• Are proficient in air fares and ticketing
• Have great communication skills, fluency in English, both written and spoken is essential
• Have previous experience as a Business Travel Consultant
• Are well-organized, and capable of working to tight deadlines under pressure
• Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers
• Are proactive in resolving customer queries and complaints, using their initiative to overcome problems
• Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success

Responsibilities

• Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently
• Arrange European and domestic travel, including flights, car rentals, and hotels
• Work independently, using your initiative to handle client inquiries and provide solutions without supervision
• Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate
• Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy
• Proactively maintain and develop client relationships, offering support throughout the entire travel process
• Provide suitable travel options and suggestions to meet client requirements
• Ensure all service level agreements are met and actively maintain the Galileo GDS queues
• Mentor and support junior team members, assisting with their queries and quality-checking their work as needed
• Support the Team Leader and collaborate with colleagues to maintain a high level of service

Benefits

• Competitive compensation, including equity in the company
• Generous vacation days so you can rest and recharge
• Health perks such as discounts in health insurance or gym allowance
• Flexibility to increase your pension plan
• Unforgettable TravelPerk events, including travel to one of our hubs
• A mental health support tool for your well-being
• Exponential growth opportunities
• VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice