Senior Business Travel Consultant

Summary

Join Destination Sport Travel as a Senior Business Travel Consultant and become part of a growing team providing business travel services to major sporting organizations. This remote, UK-based role involves managing bookings, amendments, and cancellations, ensuring smooth transitions between day and night shifts. You will handle complex customer inquiries, offer flight options, and maintain strong client relationships. The position requires extensive experience in business travel, proficiency in travel booking systems, and excellent communication skills. Part-time hours may be considered for the right candidate.

Requirements

• Have extensive experience working as a Business Travel Consultant
• Have a knowledge in working out re-issues, farebuilds & ticketing
• Have experience booking flights, and coordinating bookings
• Experience dealing with high volumes of email and call requests, processing complex travel bookings
• Have excellent Worldwide travel knowledge
• Be proficient in using travel booking systems, including use of a GDS
• Be forward thinking & adaptable as a Team manager may not always be present
• Be computer literate with experience of Microsoft office
• Have excellent customer service skills
• Have the ability to work within a team environment to achieve team/department objectives
• Have exceptional communication skills both verbal and written
• Be well organised and quick to prioritise workload
• Have the ability to think logically and consider all relevant aspects with strong analytical skills
• Be flexible with the ability to prioritise tasks in line with business objectives
• Have the ability to work under pressure and work to tight deadlines

Responsibilities

• Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals
• Manage ticketing & re issues with knowledge of working out manual fare builds
• Take ownership of complex customer enquiries received in writing or over the telephone
• Offer a variety of flight options, explaining fare rules when Booking flights
• Convert general enquiries into actual bookings utilising all the tools and technology available
• Monitor queues and ensure all communication both written and verbal is professional, accurate and conducted in a timely manner
• Offer advice regarding destinations, best/most cost-effective carriers etc.
• Take ownership and responsibility for all client queries handled until successfully concluded
• Support any commercial agreements which are in place
• Ensure the highest level of customer service is offered to internal and external customers at all times
• Log and deal with customer complaints and reduce future issues, escalating where necessary
• Accurately process data and issue invoices to ensure compliance with ISO standards
• Maintain and Develop relationships with key clients
• Utilise account management skills in order to retain and grow business
• Ensure that full support is given to the key preferred suppliers
• Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner
• Accurately process data and issue invoices to ensure compliance with ISO standards
• Achieve own sales target and lead by example at all times

Preferred Qualifications

Experience working with sports travel would be desirable but isn’t essential