Remote Senior Client Success Manager, Tenant Insurance

Summary

Join Storable as a Tenant Insurance Success Manager, responsible for client satisfaction, health, product usage, and retention. The ideal candidate has direct experience managing clients and building relationships.

Requirements

• 5+ years client-facing account or project management experience in SaaS based platforms
• Organized, detailed and proficient
• A critical thinker who demonstrates problem solving skills
• Strong communication skills: leadership, written, verbal, presentation
• Must be comfortable being directly responsible for a number of business metrics such as Net Portfolio Growth, Retention, Satisfaction
• Demonstrated self-motivation and self-discipline to work effectively in a high-paced environment
• Adaptable to changing environments and processes
• Ability to travel up to 2-4 times a year
• Bachelor's degree
• Property and Casualty license, or the desire to obtain Property and Casualty license

Responsibilities

• Foster and maintain long-term client relationships
• Coordinate conversations and meetings to drive adoption, performance, retention, upsells and ensure seamless resolution of escalated issues
• Initiate, lead, and manage preparation and execution of business reviews, including setting agendas, coordinating internal alignment and partnership, follow-ups, and holding leadership briefings
• Keep customers informed of product roadmap and releases, and advise how new features are relevant to maximize product usage
• Own, thoroughly document, and communicate client health
• Maintain thorough knowledge of customer's business, the market, and competition, monitor and communicate meaningful changes to leadership
• Identify and forecast risk; create, maintain, and manage mitigation strategies and clearly communicate needs from organization to fulfill mitigation plans
• Identify growth opportunities through developing authentic relationships with customers, maintaining thorough knowledge of Storable products and capabilities, as well as the storage industry, and analyzing existing product usage and performance

Benefits

• Generous health coverage for you and your family, including short- and long-term disability coverage, two-times base salary company-provided life insurance, emergency loans, legal coverage and more
• 401(k) match after 60 days, 100% vested after 1 year
• Employer contribution to your HSA, plus a HRA to help offset your deductible
• Engage remotely! Since 2020, we’ve transitioned to a fully remote environment but that doesn’t mean we’re not connected. We continue to run regular contests, trivia games, and virtual happy hours!
• Instant-access and flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals
• Do More, Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in scuba certification classes, travel overseas, and redo their back patio among many other things
• Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated
• We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time
• Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time
• Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively
• Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment
• Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed
• Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250
• Comprehensive fertility care to support your journey towards parenthood. From fertility treatments to consultations, we've got you covered
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• We offer financial experts to all our team members to help you make informed decisions and achieve your financial goals
• We offer break initiatives that promote relaxation, ensuring you can recharge and bring your best self to both work and personal endeavors
• Early Wage Access with DailyPay, this is an optional benefit that allows you to get your pay any time before payday and easily track how much you’re making
• Direct Student Loan Payment Program, Storable has partnered with Fidelity to make a contribution directly to your loan servicer, some qualifications and eligibility rules apply