Senior Customer Success Manager

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BetterCloud

πŸ’΅ $150k-$180k
πŸ“Remote - United States

Job highlights

Summary

Join our team as a Customer Success Manager to serve as customer advocates, deliver product and partnership feedback, and ensure customers have driven value from our solution.

Requirements

  • Experience working with Mid-Market to Enterprise organizations
  • Manage a portfolio of 15-25 customer accounts, all with a prescriptive engagement model to help deliver on our customers goals and expectations
  • Build and maintain appropriate relationships with your customer accounts, creating a consistent experience focused on outcomes
  • Can drive value-based ongoing engagement to align on customer strategies and business objectives which should align with the BetterCloud solution and internal service offerings
  • Committed to customer satisfaction and happiness as measured by NPS
  • Expert at juggling competing demands and managing limited time
  • Team-oriented as displayed by participating in team meetings and actively engaging over Slack while we’re virtual
  • Hardworking, driven, self-motivated and solutions oriented
  • Passionate about technology and building a great company and a great product

Responsibilities

  • Develop and manage key programs to drive adoption within Corporate Accounts
  • Gather and present product feedback and feature requests to appropriate teams within BetterCloud
  • Consult regularly with clients to fully understand their needs and actively solve their pain points
  • Act as the liaison between the customer and other teams at BetterCloud to prioritize issues, elicit feedback, or present customers with new opportunities
  • Monitor customer health to be ahead of problems and continually drive product adoption

Preferred Qualifications

  • 4+ years of customer success or consultancy experience
  • Experience in SaaS
  • Experience with Customer Relationship Management (CRM) software such as Salesforce
  • Awareness of best-in-breed SaaS-based technology

Benefits

  • Competitive base salary
  • Full benefits package
  • Stock options

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