Remote Senior Customer Training Specialist

Summary

Join Visby Medical as a Senior Customer Training Specialist to develop and deliver engaging training sessions, utilizing virtual and in-person formats, to ensure alignment with the company's goals and objectives. This is a remote position that can be based anywhere on the East coast of the US.

Requirements

• Bachelor’s Degree in a life science or health science discipline, or Healthcare degree, or equivalent years of experience in the healthcare field
• 5 years of experience delivering training to both technical and non-technical users is strongly preferred; other teaching experience may be substituted
• The ability to confidently articulate and communicate scientific concepts such as, PCR, reverse transcription, and pathogenic organisms and their resulting infections, to both technical and non-technical audiences

Responsibilities

• Conducting engaging and interactive training sessions using a variety of instructional techniques and delivery methods, including virtual training platforms and in-person
• Collaborate with the Technical Training Manager and various departments to identify customer training needs and develop relevant and impactful training content that supports the successful adoption of Visby products
• Assist in coordinating logistics for training sessions, including scheduling, travel arrangements, setup, and equipment preparation, to ensure smooth execution of training events
• Ensure that all training activities comply with regulatory requirements and industry standards, and maintain accurate records of training activities and participant progress for reporting and auditing purposes
• Provide expert guidance and support to customers and Sales Managers regarding training, implementation, and adoption strategies, addressing any questions or concerns to facilitate a seamless customer experience
• Evaluate the effectiveness of training initiatives through feedback mechanisms, assessments, and performance metrics, and make recommendations for continuous improvement

Benefits

• Competitive health insurance through Cigna or Kaiser, including a company-funded HSA option
• 401k match
• Flexible paid time off
• 11 company holidays