Senior Information Technology Operations

Summary

Join our team at Tray.ai and contribute to transforming complex processes into scalable workflows. As a Senior IT Operations role, you will oversee key operational functions, support cross-functional collaboration, and automate tasks using the Tray.ai platform.

Requirements

• Proven experience in IT operations, project management, and vendor management
• Ability to manage multiple projects and coordinate with cross-functional teams in a fast-paced environment
• Familiar with SOC2 compliance requirements or other IT security standards
• Skilled in troubleshooting, providing employee support, and managing access requests
• Excellent communication and organizational skills with a keen eye for documentation
• Experience with automating IT processes
• Comfortable with managing both the strategic and hands-on aspects of IT operations

Responsibilities

• Creation and upkeep of IT and provisioning automations
• Manage vendor lifecycle for 100+ apps, ensuring security and access policies are maintained
• Where you can’t automate, facilitate regular check-ins with relevant teams (Finance, Security, HR etc..) to assist in cross-functional activities, like vendor/employee/contractor management
• Maintain the IT roadmap, prioritize tasks, and document key meetings, vendor calls, and project updates
• Manage employee onboarding and offboarding processes, including hardware logistics and access provisioning
• Maintain our Mac fleet. We’re largely Mac based with a small Windows and iPad fleet, using MDMs to keep these devices supported and secure
• Provide IT support, handling access requests and troubleshooting
• Facilitate SOC2 audit preparation by collecting and managing IT control evidence, ensuring longterm compliance
• Maintain IT documentation, including vendor guides, support materials, and process updates
• Plan, build and maintain AI automations using Tray.ai
• Oversee contractor management, from onboarding to equipment setup, ensuring alignment with IT and security protocols

Preferred Qualifications

Prior experience in a SaaS company or fast-growing tech environment and using AI tools is a plus