IT Support Specialist

Summary

Join our team as a proactive and self-motivated IT Support Specialist who will provide technical support to our team across both onsite and remote locations.

Requirements

• Proficiency with Microsoft suite including Azure, Entra, Office 365, Intune, and SharePoint administration
• Strong understanding of Windows OS (Windows 10/11), network connectivity (LAN/WAN), and remote access solutions
• Experience supporting iOS and Android devices, including setup and troubleshooting
• Knowledge of basic networking concepts, including router and switch management, firewalls, and VPN configuration
• Physical ability to lift and move equipment weighing up to 30 pounds
• US Citizenship
• Minimum of 2 years in a helpdesk or technical support role
• Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly
• Self-motivated, detail-oriented, and capable of working independently to resolve issues and research new solutions
• Ability for possible travel up to 30 miles between office locations

Responsibilities

• Respond to user requests for IT support via ticketing system, phone, email, or in person, providing timely and courteous support both onsite and remotely
• Troubleshoot and resolve issues related to Windows OS, network, printing, Office 365, and various software applications
• Configure, administer, and support Microsoft Exchange accounts including user mailboxes, shared mailboxes, distribution lists, mail-enabled security groups, and maintaining the Global Address List
• Prioritize, escalate, and document support issues, ensuring a clear record of problem-solving steps, final resolution, and lessons learned
• Install, image, configure, and troubleshoot hardware including laptops, desktops, printers, network equipment, mobile devices, and peripherals
• Assist with configuration and troubleshooting of printing services at onsite office locations
• Basic mobile support for iOS and Android devices including configuration of MFA and Outlook and Teams mobile setup
• Installation and maintenance of various electronic peripherals such as monitors, TV, tablets, etc
• Other miscellaneous IT and office support
• Administer and support the Microsoft 365 suite: O365, Entra, Intune, and SharePoint environments
• Perform routine system maintenance tasks and audits, monitor environment health, and respond to any critical issues
• Support Entra and O365 related tasks, including user/group management, security permissions, and group/conditional access policies
• Configure and manage IT infrastructure, including network connectivity, print services, cloud file storage management, and hardware management
• Daily monitoring and immediate response and triaging for security alerts, risks, or concerns as they arise with proper documentation detailing the assessment and handling of the risk
• Provide cybersecurity training during new hire orientations and look for other areas for continuous learning opportunities for employees
• Collaborate with senior IT staff to develop and implement system upgrades and IT strategies that align with business objectives
• Assist with evaluating, implementing, and deploying new tools and technologies to improve team productivity and system security
• Create and update technical documentation (SOPs/KBs), “how-to” guides, and user training materials
• Manage IT asset inventory, including provisioning, refurbishing, and tracking hardware resources

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
• Experience with SharePoint customization and workflows, and familiarity with SharePoint Designer
• Proficiency with Excel for data management, tracking, reporting, and data visualization
• Advanced networking knowledge (firewall, router, switch, cloud VLAN management)
• Experience with PowerShell
• Experience with WordPress
• Knowledge of VOIP systems, device inventory management, and electronic security systems
• Familiarity with Mac OS X environments and support

Benefits

• Competitive Paid Time Off
• Medical, Dental and Vision Insurance
• Identity Theft Protection
• Legal Resources Coverage
• 401(k) with company matching with NO vesting period
• ITC Health benefits have a $0 premium for certain plans for eligible employees
• Education reimbursement for certifications, degrees, or professional development