Technical Support Specialist, Summer Intern

Summary

Join our team as a Technical Support Specialist Intern and contribute to driving our mission forward by providing unparalleled internal support, escalating issues thoughtfully, and collaborating on IT projects.

Requirements

• Rising Senior enrolled in an IT-related Bachelor's Degree Program
• Foundational Knowledge of Cloud Environments : Basic understanding of Azure and Office 365, with interest in gaining experience in multi-platform cloud environments, including Google Cloud Platform (GCP) and Amazon Web Services (AWS)
• Familiarity with Windows and Linux Operating Systems : Ability to navigate and troubleshoot within these environments
• Basic Network Knowledge : Understanding of networking fundamentals (e.g., IP addressing, DNS, VPNs) and network troubleshooting skills
• Problem-Solving Skills : Ability to approach technical issues analytically and seek solutions effectively
• Excellent Communication Skills : Clear and professional written and verbal communication, with the ability to assist internal users effectively
• Attention to Detail and Documentation Skills : Ability to maintain and update internal documentation accurately
• Work Authorization : Must be legally authorized to work in the United States for any employer without sponsorship

Responsibilities

• Deliver Unparalleled Internal Support : Provide outstanding support to internal employees, going above and beyond to create an experience they can rely on and remember
• Escalate Issues Thoughtfully : When required, escalate support requests within the IT team, ensuring all relevant information (e.g., urgency, impact) is conveyed accurately and promptly, and confirming ownership with the assigned team member
• Prepare and Provision Hardware : Set up laptops, miscellaneous hardware, and software to ensure new and existing employees have what they need to stay productive
• Maintain Clear Documentation : Keep internal documentation accurate, up-to-date, and accessible to streamline troubleshooting and onboarding processes
• Collaborate on IT Projects : Work with internal teams to meet project milestones and operational deliverables, leveraging cross-departmental support as necessary
• Perform System Maintenance : Complete routine system maintenance tasks as required to optimize internal performance and ensure systems run smoothly for everyone
• Monitor and Respond to Alerts : Oversee IT support alerts alongside the live helpdesk, addressing issues proactively and minimizing disruptions for internal users
• Implement Cybersecurity Best Practices : Apply cybersecurity principles to protect internal systems and data, ensuring the safety of company information. Engage in risk assessment, monitoring, and threat mitigation to uphold robust defenses against potential threats
• Engage in Team Collaboration : Collaborate with a team of dedicated, thoughtful professionals, supporting each other to best meet the needs of our internal departments
• Exhibit Organizational and Time Management Skills : Prioritize, plan, and complete your work in a timely manner to meet individual and team objectives

Preferred Qualifications

• Hands-on Experience with Microsoft Office 365 Administration : Exposure to user account management, group policies, and basic troubleshooting within Office 365
• Knowledge of Azure Fundamentals : Experience or coursework in Azure Active Directory, Virtual Machines, or Azure portal basics
• Experience with Google Workspace and AWS Basics : Familiarity with Google Workspace tools and basic AWS services (such as EC2 or S3) is a plus
• Scripting Skills : Exposure to basic scripting languages such as PowerShell, Bash, or Python for task automation
• Experience with IT Support or Helpdesk Systems : Prior internship, lab experience, or coursework in helpdesk support or IT troubleshooting is beneficial
• Foundational Knowledge of Cybersecurity Principles : Understanding of security fundamentals, including risk management, threat detection, and basic incident response techniques. Familiarity with network security, encryption standards, or secure system configurations is a plus