Remote Senior IT Support and Network Analyst

Summary

Join Material Bank as an IT Support Analyst and be responsible for providing top-notch tech support to approximately 200 employees, troubleshooting technical issues, and collaborating with teams to foster solutions.

Requirements

• Good Understanding of basic computer hardware concepts and terminologies
• Experience in supporting end-user hardware equipment like Desktop, laptops, scales, printers, and scanners
• Experience in supporting Windows 10 operating system and Client software like MS Office, VPN etc
• Experience with Mobile Device Management Platforms, such as Intune and Jamf
• Good knowledge of networking concepts and troubleshooting

Responsibilities

• Provide onsite and remote tech support for approximately 200 employees
• Troubleshoot level 1 and level 2 tickets within JIRA, according to the defined SLAs
• Run specific actions in Azure AD and O365 Consoles related to End User and Computer Objects
• Successfully deployment of Windows/Mac OS environments and targeting process automations using an appropriate MDM infrastructure
• Coordinate the hardware procurement and asset management
• Collaborate in corporate and site projects and activities as directed
• Create and maintain documentation

Preferred Qualifications

• 4+ years of experience in IT support
• Experience troubleshooting PCs, scanners, and portable handheld terminals / Barcode scanners
• Experience troubleshooting and maintaining laser printers and zebra printers
• Inventory management skills
• Experience in supporting Apple Mac systems and MacOS systems
• Experience with Mobile Device Management platforms on Windows and MacOS
• Experience with Cloud Base Platforms such as Azure AD, O365. Network +/ CCNA Certification or equivalent experience/knowledge is desirable

Benefits

• Great Company Culture
• 2 weeks’ vacation to start, Generous PTO, Sick Days, all National holidays paid, and even more (ask us about this when we connect)
• Health Benefits: Medical with HSA and FSA options, dental, vision, strong employee assistance program. 0% contribution for single dependence and very affordable plans for spousal and family plans
• Plan for your Retirement: 401(k) with a 100% vesting starting at 90 days with 4% match
• Giving Back: We sponsor multiple events throughout the year to help out our communities. You will receive time off to give back as well
• Flexible Work Schedules: With business units and employees across the globe, Material Technologies has embraced a hybrid working model allowing department leaders to decide on the best approach for their respective teams, whether that be remote, in person, or a little of both