Senior Solutions Architect

Summary

Join Snowflake's Professional Services Team as a Senior Solutions Architect to build the future of data. This role involves working with customers and system integrators to deploy Snowflake, providing technical expertise to make customers successful, and collaborating with cross-functional teams.

Responsibilities

• May be named to several Snowflake customers
• Lead technical pieces of client data warehouse implementations and on-boarding efforts
• Work with the other Customer Engagement and Delivery matrix resources to ensure proper technical guidance, project management and functional support
• Collaborate as needed with Product Management, Engineering, Sales, Sales Engineering, and Professional Services teams
• Help clients troubleshoot the implementation of the product within their systems
• Identify, document, triage and track issues to ensure resolution
• Work with Product Management and Support as necessary when a scoped implementation or product feature cannot be implemented or does not meet the client’s needs
• Play an active role contributing to the growth and scalability of the Customer Delivery and Training and Education teams through robust documentation, continuous process optimization, and capability cross-training
• Apply industry/domain/technology expertise to client implementations
• Gather intelligent product feedback and recommendations from customers to design and inform new features and capabilities