Remote Senior Tech Support Advocate

Summary

Join a dynamic team at Boldr, where you'll help keep children safer online by detecting issues like cyberbullying and sexting. As the company gatekeeper, you'll handle in-app chats, email inquiries, and phone calls, providing excellent customer service and suggesting improvements based on customer feedback.

Requirements

• 2+ years of related experience is required for applicants with a Bachelor's degree
• Excellent written and verbal communication skills via email, telephone, in-person, chat
• Learn quickly and exhibit tech savviness
• Ability to work under pressure, organize, and prioritize responsibilities
• Experience speaking about technology with non-tech-savvy customers
• Knowledge of Google Suite, and Intercom (or other ticketing system)

Responsibilities

• Act as the company gatekeeper using computer technology to handle in-app chats, email inquiries, and phone calls
• Respond to inbound customer service questions about product functionality, pricing, billing, and generally advise on company information
• Help customers via phone to set up their accounts or troubleshoot issues, escalating when needed
• Provide suggestions for improvement or new features based on customer feedback and work with our engineering team to implement them
• Handle cancellation requests and attempt to win customers back by gathering information and offering solutions

Benefits

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage