Remote Senior Technical Consultant

Summary

Join our team as a remote Senior Technical Consultant with expertise in ServiceNow OMT and TSOM applications. The ideal candidate will possess comprehensive knowledge of ServiceNow’s capabilities, offerings, configuration, and customization.

Requirements

• Proven experience as a senior implementer of ServiceNow solutions
• ServiceNow certifications are a MUST (Certified System Administrator, Certified Implementation Specialist, etc.)
• In-depth knowledge of Order Management for Telecom (OMT), Telecom Network Inventory, CMDB, Telecom Service Management (TSM), and Telecom Service Operations Management (TSOM)
• Strong understanding of OSS technologies, including orchestration, integration, APIs, network management, fault management, and performance management
• Proficiency in scripting languages such as PowerShell, Perl, WMI, SSH, Python, JavaScript, and XPath
• Demonstrated ability to influence and consult on key technical decisions during project delivery
• Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity
• Proven team player and team builder
• Degree or equivalent, preferably in Information Technology, with proven experience in technical consulting roles

Responsibilities

• Be the technical expert in supporting telecom companies by configuring IT Operations Management Service Delivery using ServiceNow best practices focused on configuration rather than customization
• Hands-on configuration and customization of the ServiceNow platform
• Experience with MID Server integrations
• Support telecom engagements by defining, re-engineering, improving, and analyzing current and future-state processes during workshops with key customer sponsors and stakeholders
• Advise customers on leveraging ServiceNow IT Operations Management solutions to enhance their IT processes
• Lead customer design workshops focused on ServiceNow Platform and IT Operations Management solutions
• Guide customers in completing required documentation, such as business requirement workbooks, for technical aspects of the solution
• Provide ad-hoc oversight and training for customers’ future system administrators throughout engagements
• Lead technical aspects of project delivery, sometimes overseeing and unit testing partner resource development
• Be a lead member of overall engagement project teams, ensuring successful and substantive customer outcomes
• Prepare all customer-facing deliverables focused on technology and ensure the quality of configured/developed solutions
• Manage multiple and complex projects/initiatives
• Promote continuous improvement practices for delivery/engagement materials
• Provide training and mentoring to other members of the delivery team