Senior Technical Specialist

Summary

Join Urbint as a Senior Support Specialist and play a pivotal role in overseeing the performance and stability of critical business applications. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills.

Requirements

• 3-5 years of experience in application support, business systems analysis, or software development
• Proven track record of managing and resolving high-priority incidents and complex technical challenges
• Strong expertise in software systems, troubleshooting methodologies, and root cause analysis
• Excellent problem-solving skills and a strategic mindset
• Exceptional communication skills
• Proficiency in database management and SQL; experience with data analysis and reporting tools is a Plus
• Proven leadership abilities, with experience mentoring and developing junior team members
• A commitment to continuous learning and professional development

Responsibilities

• Leading the diagnosis, troubleshooting, and resolution of advanced application issues
• Collaborating with business units to gather and analyze requirements for new features and system enhancements
• Developing and implementing robust monitoring and performance tuning strategies to ensure optimal system availability and efficiency
• Designing and conducting comprehensive training sessions and workshops for end-users and stakeholders
• Creating, updating, and refining technical documentation, policies, and procedures to support ongoing system operations and knowledge transfer
• Acting as the customer's “Voice”
• Proactively identifying opportunities for system optimization and process improvements
• Managing and maintaining relationships with external vendors and service providers
• Leading efforts in evaluating and integrating new technologies and tools that align with the organization's strategic objectives and future growth

Benefits

• Generous supplemental medical insurance coverage for yourself and your family
• Life and accidental insurance for up to $500,000
• Flexible PTO policy
• Competitive compensation and benefits packages