Senior User Experience Designer

Summary

Join 3Pillar Global as a Senior UX Designer and contribute to the creation of cutting-edge technologies. You will be a key member of a global team, working directly with US clients on mission-critical projects. The role involves ensuring design alignment with client business objectives, collaborating with various teams (Product Management, Engineering, Program Management), and delivering exceptional user experiences. You will lead UX rituals, mentor junior team members, and contribute to internal training and external publications. This position requires strong leadership, communication, and design skills, along with experience in Agile practices and consulting. 3Pillar offers a flexible work environment, global team collaboration, and various well-being initiatives.

Requirements

• At least 5 years of experience in a client-facing UX position
• At least 3 years of consulting experience
• Expertise working with complex digital products, business logic, process, and a variety of clients
• Experience in organizational leadership, including experience working with and influencing teams and executive leads
• A strong track record of problem solving and a “roll up your sleeves” mentality
• Entrepreneurial spirit with the ability to see the bigger picture among the details
• Experience working with global teams
• Highly culturally aware
• Experience in facilitating workshops
• Relationship builder. Highly empathetic and collaborative, able to work across mid to senior-level stakeholders to drive decisions
• Strong communication skills, including ability to explain, persuade, and take a large amount of information and distill it into a clear, concise message
• Practical knowledge and experience in Agile practices and Lean methodologies to build best-of-breed products

Responsibilities

• Able to work independently on engagements (i.e., without a 3Pillar UX Lead)
• Guide work of 1-2 3Pillar UX designers (on larger engagements)
• Lead UX rituals/meetings (if there's no UX Lead)
• Participate in engagement agile rituals
• Ensure the UX team understands the product vision, mission, goals, values, and user type(s)
• Explain changes in scope, reprioritizations, implications to junior team members
• Present and explain design decisions and recommendations to 3Pillar team and client stakeholders
• Set up and manage engagement tools (Figma, FigJam, etc)
• Forge strong partnership with PDM, PM, and Engineering
• Identify risks and escalate appropriately
• Possess strong skills in interaction and visual design
• Establish tools and processes for the UX team on the engagement
• Mentor more junior team members
• Help prepare workshops
• Help craft client presentations
• Help create a collaborative team culture
• Participate in technical UX interviews with prospective hires
• Participate in developing internal training and practices
• Help lead internal training sessions
• Publish UX content via LinkedIn, Medium, or other channels approximately 4x per year
• Communicate plans, priorities, and status to the client, team members, and internal management as appropriate
• Maintain a high awareness of industry issues and trends and emerging technologies such as AI, with a view to incorporating these in future projects and staying ahead of the market

Benefits

• Medical Insurance benefits as per company policy
• Life Insurance as per company policy
• 12 days of paid vacation, sick leave and paid holidays as per local law
• Paternity and maternity leave as per as per local law
• Marriage, bereavement and graduation leaves as per company policy
• Sick leave and paid holidays as per local law
• Christmas bonus as per local law
• Saving Fund “Asociacion Solidarista”
• Beach house (Managed by the Asociacion Solidarista)
• Discounts in local shops
• Direct deposit of payroll
• Paid professional certifications