Senior Product Designer, Patient Experience

Summary

Join Ro, a leading direct-to-patient healthcare company, as a Senior Product Designer to build patient-centric healthcare experiences. You will be responsible for designing patient-facing surfaces, focusing on medication access and health goal tracking. Collaborate with various teams to design impactful experiences, incorporating user research and data-driven insights. The ideal candidate has 5+ years of experience in digital product design, excels in a fast-paced environment, and possesses strong communication and collaboration skills. Ro offers a competitive salary and benefits package, including full medical, dental, and vision insurance, 401k matching, flexible PTO, and more. This role offers the flexibility to work remotely anywhere in the US, with occasional in-person collaborations.

Requirements

• 5+ years of experience shipping high impact and successful digital products across mobile and web at consumer-facing/focused products and brands
• Ability to learn quickly and design effectively within a complex, regulated, and interconnected ecosystem
• Experienced in working in a rapid release environment that partners closely with product managers, engineering, and data
• Strong collaboration and communication skills, especially when navigating technical constraints with product and engineering partners
• Comfort with shifting priorities as the product and patient landscape evolves
• Design maturity in setting UX vision and explaining rationale behind design decisions with a strong problem orientation
• Systems thinking, UX and visual design skills
• An appreciation for both the polish of micro-interactions and the momentum of major platform-level improvements
• A track record of driving impact through designing of features and epics successfully, as evidenced by an up-to-date portfolio or collection of work
• A pattern of curiosity, skill development, and increases in scope over time

Responsibilities

• Own every aspect of the product design process from facilitating user research, creating UX concepts and visual design explorations that solve jobs to be done, designing user stories, all the way through to product release
• Develop a deep understanding of our users and their needs through qualitative and quantitative studies
• Partner with your Design Manager, Product, Engineering, and Clinical to distill complex scopes into manageable deliverables, experiments, and releases
• Make informed decisions that balance business goals, patient insights, and product requirements into world-class experiences that are as enjoyable to use as they are impactful
• Incorporate data and feedback from our users and stakeholders across the organization to iterate on designs
• Leverage, improve, and elevate our visual language and design system
• Maintain our high-standard for UX and visual design excellence
• Advocate on behalf of our patients, visually and verbally to help galvanize the organization through patient-centric thinking

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness