Senior Experience Designer

Summary

Join ELEKS Product Design Office as a Senior Experience Designer in the USA. You will be responsible for conducting user research, developing customer journeys, and synthesizing insights into actionable recommendations. You will lead product design and discovery phases, define user flows, and create high-fidelity UI mockups. You will also ensure compliance with accessibility standards and collaborate with cross-functional teams to align experience design strategies with business goals.

Requirements

• Over 5 years of expertise in UX, CX, service design, or a related discipline
• In-depth understanding of design thinking methodologies and human-centered design principles
• Proficient in Figma, Miro, Sketch, Mural, and various prototyping tools
• Hands-on experience with journey mapping, service blueprints, and interaction modeling
• Familiarity with customer experience metrics such as NPS, CSAT, and CES, and their practical applications
• Strong knowledge of accessibility standards, including WCAG, ADA, and EN 301 549
• Ability to work with design systems and component-based UI frameworks
• Basic grasp of HTML, CSS, and front-end development constraints
• Experience in Agile environments, collaborating effectively with cross-functional teams
• Exceptional communication and stakeholder management skills

Responsibilities

• Conduct user research, interviews, and usability testing to uncover pain points and improvement opportunities
• Develop and refine customer journeys, service blueprints, and workflows to enhance user engagement
• Synthesize insights from multiple research sources—user studies, market research, usability analysis, and data analytics—into actionable recommendations
• Lead product design and discovery phases, facilitating research, workshops, and concept validation
• Define user flows, wireframes, and interactive prototypes based on research-driven best practices
• Utilize design systems to create high-fidelity UI mockups aligned with brand guidelines
• Validate design solutions through A/B testing, usability testing, and iterative feedback loops
• Ensure compliance with accessibility standards (WCAG and others) to promote inclusive design
• Partner with cross-functional teams to align experience design strategies with business goals
• Facilitate collaborative workshops with stakeholders to ideate, co-create, and refine customer experience solutions
• Champion human-centered design and advocate for a customer-first approach across the organization

Benefits

• 14 paid days off
• 8 paid sick leaves
• Paid federal US holidays
• Nonpaid leaves
• Remote work
• Medical insurance (including dental and vision)
• Close cooperation with a customer
• Challenging tasks
• Competence development
• 401(k) plan