Remote Senior Vice President of Account Management

Summary

Join Bend Health's clinical team as a Senior Vice President of Account Management and shape the future of pediatric mental health by managing and expanding critical relationships with healthcare systems and pediatric practices.

Requirements

• Bachelor’s degree required; advanced degree preferred (MBA, MPH, or related field)
• Minimum 10 years in healthcare account management, preferably within the mental health or digital health sectors, with a proven track record in senior management roles
• Deep understanding of the healthcare landscape, particularly as it relates to mental health, digital health solutions, and the Collaborative Care Model
• Strong communication, negotiation, and interpersonal skills, with the ability to influence and manage C-suite relationships effectively
• Proficiency in using CRM systems, along with experience in data analysis and performance metrics to support account management strategies
• Alignment with Bend Health’s mission to improve mental health outcomes for families, with a proactive, resourceful, and empathetic approach to problem-solving and opportunity identification

Responsibilities

• Lead the overall account management strategy for Bend Health’s partnerships, with a focus on maximizing engagement, increasing new patient referrals, and improving retention across key health systems and pediatric practices
• Cultivate senior-level relationships within healthcare systems and practices to ensure Bend Health’s services are deeply embedded and recognized as a go-to mental health resource
• Identify, pursue, and execute on growth opportunities, ensuring the delivery of solutions that align with customer needs and drive incremental business value for Bend Health
• Work closely with Business Development, Marketing, Product, and Clinical teams to develop and implement strategies that enhance the partner experience and promote Bend Health’s offerings
• Regularly assess partner satisfaction, engagement, and outcomes using key account metrics. Develop and implement continuous improvement initiatives to elevate the partner experience
• Serve as the senior escalation point for complex issues, collaborating with relevant teams to ensure swift resolution and maintaining strong, positive relationships with partners
• Build and lead a high-performing account management team, providing guidance, coaching, and professional development to enable the team’s success in expanding Bend Health’s market presence

Benefits

• $160,000 - $180,000 salary range
• Performance-based bonus structure