Service Desk Technician

Summary

Join WatchGuard as a Service Desk Technician and provide exceptional technical support to internal customers. This challenging and rewarding role requires strong attention to detail, excellent communication, and problem-solving skills. You will be responsible for onboarding and offboarding processes, troubleshooting technical issues, ensuring software updates, and supporting various technologies. The team values collaboration and relies on each other to support WatchGuard through multiple channels, including Zendesk, WG Systems Management, GoTo Assist, and Microsoft Teams. You will contribute to raising customer productivity and work in a flexible environment that values work-life balance. WatchGuard offers a supportive and inclusive workplace with opportunities for professional growth.

Requirements

• Native Spanish speaker or at least C1 level
• Fluency in English (spoken and written), C1 or B2 level
• Minimum Vocational Training, Intermediate Level (VET) in Computer Science
• Proven experience in configuring and troubleshooting desktop, laptop, mac, windows and other IT systems

Responsibilities

• Provide technical support to internal customers
• Troubleshoot technical issues and provide solutions to internal customer requests
• Ensure employees stay current on patches and endpoints
• Support various technologies, including Office 365 suite, Adobe Suite, Kandji, Atlassian stack, Fuze, Vonage, Smart Deploy, automox, WG system manager, and WG Endpoints
• Contribute to new employee onboarding and offboarding processes
• Communicate effectively with teammates and collaborate in a team environment
• Use Zendesk, WG Systems Management, GoTo Assist, and Microsoft Teams for support
• Balance priorities and work in a collaborative environment
• Constantly learn new technologies and processes
• Be a people person and be driven to solve problems with a strong attention to detail
• Think on your feet in supporting and collaborating with customers and team members
• Be curious and ask questions
• Bring your ideas, thoughts, and desire to get better

Preferred Qualifications

Certificate of Higher Education (CHE) or equivalent

Benefits

• Flexible work arrangements
• Parental leave
• Family care resources