ServiceNow Technical Delivery Manager

Summary

Join our team to help a tier 1 consulting firm meet future needs of their ServiceNow platform. This long-term contract or permanent hire role will work within a small, dedicated team to deliver solutions while ensuring the ServiceNow instance stays aligned to internal best practices.

Requirements

• Minimum 5+ years of experience in ServiceNow
• Minimum 7+ years of experience in project or people management functions
• Expert knowledge of enterprise grade Service Management platforms and their application to complex hybrid cloud and on premise solutions
• Good understanding of IT Security standards, policies, procedures

Responsibilities

• Work with many other ServiceNow professionals across the globe to provide input on setting standards and path forward to collectively deliver solutions internally
• Manage the QAP release strategy
• Manage the quality of backlog and be accountable to it
• Drive ServiceNow upgrade planning and execution
• Understand system limitations and collaborate with the architects to produce alternate solutions

Preferred Qualifications

• Prior experience in professional services environment or similar
• Demonstrated ability in solution or enterprise architecture ServiceNow Certified System Administrator or ServiceNow CIS is an asset
• CISA certification is desirable but not necessary
• Certified Scrum Master is an asset