Remote Services Operations Manager I

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.

What you’ll do at Jamf:

The Services Operations Manager I position works within the global operations team of Jamf Services, a group dedicated to the delivery of best-in-class professional services and customer training. This role is primarily responsible for scheduling and organizing the delivery of training and professional services. This position supports customers and internal Jamf roles globally by aligning technical and training resources to purchased services. This position will rely on scheduling software and internal tools to prepare training and service deliveries to meet customer needs. This role will also work closely with internal and external stakeholders to ensure the customer is satisfied with the delivery of their services.

What you can expect to do in this role:

• Administer internal systems and related tools necessary for select service delivery to meet identified departmental targets
• Assist in scheduling service delivery for internal and external service providers to ensure customer and employee satisfaction
• Work with internal and external stakeholders to ensure customer satisfaction for select delivered services
• Professionally manage periods of high stress and fluctuating workloads
• Maintain composure under challenging customer (internal or external) interactions
• Understand opposing points of view on highly complex issues; work to negotiate and integrate different viewpoints
• Continually bring ideas and opportunities for improvement to the team
• Infrequent travel (up to 10%)
• Other duties and special projects as assigned
• #LIRemote

What we are looking for:

• 4 year / Bachelor’s Degree or a combination of relevant experience and education may be considered
• 1+ years experience in scheduling services or appointments (Required)
• 1+ years experience administering a scheduling system or related tool (Required)
• 1+ years experience communicating technical topics to both technical and non-technical audiences (Required)
• General experience with macOS and iOS platforms (Preferred)
• Proven understanding of Jamf product offerings and peripheral technologies (Preferred)
• Excellent Interpersonal Skills, Communication Skills, Organizational Skills, and Customer Service Skill
• Ability to interact effectively with co-workers in a results-driven culture
• Self-starter, energetic multi-tasker, highly motivated and team player
• Ability to engage with and establish trust and rapport with all levels of employees
• Excellent ability to multitask, prioritize duties, and attention to detail

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work®and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.

#LIRemote

What is a Jamf?

You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs.