Remote Academy Operations Manager

Summary

Join Teach For All as an Academy Operations Manager to support the Global Institute's Academy with operational aspects of hosting virtual learning experiences for participants worldwide.

Responsibilities

• Ensure that Academy faculty and contractors feel clear, positive, and connected throughout selection and once hired, and have the systems and communication they need to deliver high-quality session content on time
• Manage and coordinate contractor (including language interpreters) paperwork and payment
• Conduct quality control processes and manage communications with faculty to ensure on-time delivery of finalized faculty-created content
• Copy-edit key documents and resources
• Design and implement registration and selection systems that build cohorts of participants for courses and workshops
• Schedule courses and workshops, design the course catalog, set up Zoom links, manage time zones, and ensure participants and faculty have smooth access to their learning experiences
• Set up and manage systems to track attendance, inform credentials tracking
• Collaborate with the Academy team and Faculty to manage communication to current and future participants, so that communication is clear, effective, and streamlined
• Manage ongoing communication systems within the team such as weekly videos and e-mails
• Project manage team progress, ensuring we are on track for key milestones
• Support the Head of Collective Learning and Consulting and the Academy team to design and lead team meetings, retreats, etc. and to manage the Zoom and in-person logistics for any team gathering
• In partnership with the Head of Collective Learning and Consulting and the team, facilitate the strategic planning process for the Academy, working closely with the Academy team to define strategic priorities and division of labor
• Foster a collaborative environment within the Academy team to encourage input and engagement in budget and strategic planning activities and other key activities
• Oversee the annual budget planning process for the Academy, ensuring alignment with goals and objectives, in strong collaboration with the Head of Collective Learning and Consulting, the Head of Strategy and Operations for the Global Institute, the Academy team, and others
• Ensure the efficient processing of finance-related tasks, including reimbursements, payment requests from external vendors, monthly expense reports, and other related items
• Serve as the Data Champion for the team—coordinating and communicating data updates, conduct team data review, provide basic data support and guidance
• Provide additional ad hoc administrative support that includes but is not limited to contract processing, booking travel and hotels, sending thank you gifts, working with IT on technology issues, printing and mailing documents, troubleshooting video conference calls, coordinating mailings, maintaining listservs and contact information documents, ordering office supplies, etc
• Collaborate with the Operations and Administrative Associate, Collective Learning and Consulting to manage processes around uploading resources to the Portal and Learning and Insights Hub
• Create and manage internal and cross-team systems that enable the Academy team to collaborate effectively with other key internal and external stakeholders
• Collaborate with the Global Institute’s Strategy and Operations Lead on key projects to enhance cross-team collaboration, coordination, and reporting across the four pillars