Remote Site Reliability Engineer

Summary

Join FreshBooks as a Site Reliability Engineer and collaborate with the platform team to build secure, scalable infrastructure for our SaaS platform. You will develop and manage cloud-native infrastructure, design observability solutions using tools like DataDog and Grafana, and play a key role in incident response. This role requires expertise in automation, IaC tools like Terraform, and experience with Kubernetes and Docker. The position offers the opportunity to work remotely from the Netherlands and provides comprehensive health and wellness benefits, including a retirement savings program, stock options, generous time off, and more. FreshBooks fosters a supportive and collaborative environment with opportunities for career growth and development. We encourage applications even if you don't meet every requirement.

Requirements

• 4+ years of experience in implementation, operations, and maintenance of cloud services preferably Google Cloud Platform
• Proven experience in root-cause analysis and incident resolution
• Experience with containers and orchestration tools, like Kubernetes and Docker
• Proficiency in Infrastructure as Code (IaC) tools like Terraform
• Knowledge of monitoring and observability tools, such as DataDog, Prometheus, and Grafana
• Experience in building systems in a microservice environment
• Understanding the basic building blocks of resilient and scalable software

Responsibilities

• Develop, deploy, and manage cloud-native infrastructure to support FreshBooks’ SaaS platform
• Design and implement observability solutions with tools like DataDog, Prometheus, and Grafana for proactive monitoring, fast incident detection, and optimal performance
• Play a key role in our incident response, focusing on root-cause analysis and reliability improvements. Participate in a rotating weekly on-call schedule to ensure high availability
• Lead automation of infrastructure and operational processes using Infrastructure as Code (IaC) tools like Terraform, to reduce manual work and improve scalability
• Work closely with the engineering team to design, develop, test, debug, and scale resilient cloud-native applications, ensuring they meet high standards of performance and reliability
• Partner with DevOps to refine CI/CD pipelines, ensuring seamless code deployment and efficient rollbacks

Preferred Qualifications

• Familiarity with modern software development practices, including TDD/BDD and hexagonal architecture
• Understanding of Linux fundamentals, including process scheduling, signals, namespaces, and authentication/authorization
• Familiarity with message brokers like RabbitMQ
• Experience with web applications developed in Python or Ruby

Benefits

• Comprehensive health and wellness benefits. Including a retirement savings program or pension plan matched to your local office, stock options for every full-time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits, fertility and gender-affirming benefits dependent on your region, and more
• Perks that matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your local cluster
• Working environments to help You thrive. Beautiful office spaces welcome you in Toronto, Amsterdam, and San Luis Potosi, and those without access to a FreshBooks office receive a home office credit to set up your home office. We are committed to creating supportive and flexible environments to support the best interests of the team, collaboration, and mental wellbeing
• Supportive peer group, mentors, and leaders . We care about each other across the organization and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact
• Accelerated growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job