Remote Site Reliability Engineer

Summary

Join FreshBooks as a Site Reliability Engineer to collaborate with the platform team in building secure, scalable infrastructure that empowers feature teams to deliver top-tier services. This role involves developing cloud-native infrastructure, designing observability solutions, and participating in incident response.

Requirements

• 4+ years of experience in implementation, operations, and maintenance of cloud services preferably Google Cloud Platform
• Proven experience in root-cause analysis and incident resolution
• Experience with containers and orchestration tools, like Kubernetes and Docker
• Proficiency in Infrastructure as Code (IaC) tools like Terraform
• Knowledge of monitoring and observability tools, such as DataDog, Prometheus, and Grafana
• Experience in building systems in a microservice environment
• Understanding the basic building blocks of resilient and scalable software

Responsibilities

• Develop, deploy, and manage cloud-native infrastructure to support FreshBooks' SaaS platform
• Design and implement observability solutions with tools like DataDog, Prometheus, and Grafana for proactive monitoring, fast incident detection, and optimal performance
• Play a key role in our incident response, focusing on root-cause analysis and reliability improvements. Participate in a rotating weekly on-call schedule to ensure high availability
• Lead automation of infrastructure and operational processes using Infrastructure as Code (IaC) tools like Terraform, to reduce manual work and improve scalability
• Work closely with the engineering team to design, develop, test, debug, and scale resilient cloud-native applications, ensuring they meet high standards of performance and reliability
• Partner with DevOps to refine CI/CD pipelines, ensuring seamless code deployment and efficient rollbacks

Benefits

• Comprehensive health and wellness benefits
• Generous time off, parental leave and new parent support
• Annual healthy living credit