Solutions Consultant

Summary

Join our team as a crucial part of the regional Customer Success team and work closely with Sales and Marketing teams to spearhead expansion into enterprise markets, connecting with key decision-makers to uncover their unique challenges.

Requirements

• Proven experience as an industry consulting expert in one of the following industries; Hospitality, Retail, Manufacturing
• Familiarity with duties similar to that of a technical pre-sales or solutions consulting role, ideally coming from a management consulting background
• Strong understanding of safety, quality management and compliance processes and challenges within large organisations relating to your industry expertise
• Excellent communication and presentation skills, with the ability to translate complex business requirements into clear, value-based solutions
• Demonstrated ability to build relationships with key stakeholders and decision-makers within enterprises
• Ability to speak to technical solutions with SaaS platforms and integrations is a preference
• A problem-solving mindset with a strong analytical capability
• Ability to inspire customers by articulating industry best practices

Responsibilities

• Conduct thorough needs assessments with prospects & existing customers to understand their unique business challenges, processes, and requirements
• Customize SafetyCulture's offerings to address the specific pain points identified during the analysis phase. Prepare and present tailored demonstrations that highlight how SafetyCulture's features meet the prospect's needs
• Serve as the bridge between our customers, internal teams, and the product/engineering teams. Ensure clear communication of customer requirements and feedback to foster product improvements and innovation
• Collaborate with the Sales and Customer Success teams to develop compelling, customized proposals as well a scope of work that clearly articulates the value proposition of SafetyCulture's solutions
• Stay abreast of industry trends, competitor activities, and regulatory changes to provide insights to both the product, sales, and customer success teams, ensuring SafetyCulture's offerings remain competitive
• Educate potential customers on the benefits and capabilities of SafetyCulture's solutions through speaking engagements, webinars, workshops, and at industry events. Advocate for SafetyCulture's mission and values in all interactions

Benefits

• Equity with high growth potential and a competitive salary
• 401k
• Generous Medical Insurance plans
• Paid Parental Leave