Solutions Engineer

Summary

Join Lob, a company building APIs for the enterprise, as a Solutions Engineer. You will drive customer satisfaction and revenue by advising customers on Lob's technology, mastering all technical aspects of sales and post-sales relationships. Partner with Sales, Account Management, Operations, and Product teams to provide onboarding solutions and influence product direction. The ideal candidate communicates effectively, adapts quickly, and thrives in a fast-paced environment. This role requires 3-5 years of experience in a customer-facing technical role and specific technical skills. Lob offers a base salary plus Restricted Stock Units, with salary ranges varying by location.

Requirements

• 3-5 years in a customer-facing, post sales technical role as a Solutions Engineer or equivalent title
• Familiarity with REST API development and service integrations
• Familiarity with popular CRM, Marketing, and Customer Data platforms (Salesforce, Adobe, Braze, Iterable, Hubspot, Klaviyo, Segment)
• Experience working with web technologies (Node/JS/TS, HTML/CSS, JSON.)
• Experience with relational and NoSQL databases, developing SQL, and cloud architecture (AWS preferred.)
• Programming proficiency in at least one language (Python, Ruby, PHP, Node/JS/TS, .NET, Java.)
• Excellent communication skills with both customers and teammates
• Consistent track record of successfully overcoming technical and security challenges with customers

Responsibilities

• Lead complex, technical conversations with customers
• Design, develop, and present implementation strategies, solution architectures, proof of concepts, and project timelines for onboarding customers
• Educate and support customers through the lifecycle of their partnership with Lob, provide thought partnership and guidance with best practices, and help remedy technical issues in a responsive and empathetic manner
• Be passionately focused on the continued success and customer experience of all internal and external stakeholders
• Reduce time to value and eliminate engineering friction for our customers
• Provide guidance and training to our Customer teams to enhance their product knowledge and ability to navigate technical customer engagements

Preferred Qualifications

• Scientists that seek to understand so they can innovate, improve, and educate in service of their customers
• Passionate about learning, personal growth, and professional development

Benefits

• Base salary + Restricted Stock Units
• Remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA