Remote Solutions Engineer

About Parsec

Parsec Automation Corp. (Parsec) is a trailblazing creator and provider of manufacturing operations management software. Consistently recognized by organizations like Gartner and IDC and a winner of numerous awards, including the Data Breakthrough Awards, American Business, and Best in Biz, Parsec exemplifies leadership in the dynamic, fast-paced manufacturing sector. With major companies such as Johnson & Johnson, Merck, Toyota, Proctor & Gamble, Eli Lilly, Hershey, Siemens, and DuPont leveraging its innovative TrakSYS™ platform to tackle even the most complex manufacturing challenges, Parsec’s solutions are actively optimizing efficiency, quality, and compliance at over 11,000 plants in more than 140 countries. Committed to customer success and driven by innovation, Parsec continues to fulfill its mission of making the management of manufacturing operations as simple as possible.

Parsec is backed by BVP Forge, a $780M fund in partnership with the $20B Bessemer platform that has backed industry-defining businesses such as LinkedIn, MindBody, Procore, Shopify, and Toast. BVP Forge combines Bessemer’s front-line industry insights, proven growth IP, and robust executive network with tailored resources for self-sustaining companies and the ForgeEdge™ operational program.

Role

As a Solutions Engineer, you will be a critical technical resource and partner to the sales team, helping to drive the entire sales cycle from discovery and qualification to closing. You’ll work directly with potential customers to understand their manufacturing challenges, demonstrate how TrakSYS can meet their specific needs, and design tailored solutions that deliver measurable impact. You’ll also provide technical expertise in crafting compelling demos, designing proof-of-concept (PoC) implementations, and ensuring technical feasibility.

Responsibilities

• Technical Sales Leadership: Partner closely with sales representatives to manage the discovery and qualification process, identifying customer needs and designing solutions using TrakSYS that align with their business goals. Work alongside the sales team throughout the sales cycle to identify opportunities and qualify leads.
• Product Demonstrations: Prepare and deliver high-quality product demonstrations tailored to the unique needs of each client. Showcase how TrakSYS integrates across the four key manufacturing technology layers: Machine, PLC, SCADA, and ERP.
• Solution Design & Customization: Analyze customer manufacturing processes and challenges, such as production efficiency, quality control, inventory management, and maintenance. Design detailed TrakSYS solutions that integrate seamlessly into their existing systems and provide end-to-end visibility and control.
• Proof of Concept (PoC) Development: Lead the development of PoCs to validate TrakSYS’s feasibility and effectiveness. Build custom demo environments using your technical expertise in SQL and C# to simulate real-world scenarios and meet specific customer requirements.
• Collaboration & Cross-Functional Engagement: Work with product management and engineering teams to communicate customer feedback, ensuring continuous product improvement. Assist in shaping the future direction of the TrakSYS platform by sharing insights from your engagements.
• Customer Engagement & Relationship Management: Act as the trusted technical advisor for key stakeholders throughout the sales and implementation process. Build strong, long-term relationships that drive customer success and product adoption.

Requirements

• Technical Experience:
  • Strong experience with Manufacturing Execution Systems (MES) and a deep understanding of the technology layers that support manufacturing, including PLC, SCADA, and ERP systems.
  • Proficiency in SQL and experience building complex queries to support demos and PoCs.
  • Proficiency in C# or another object-oriented programming language for customizing solutions and integrations.
• Sales Collaboration:
  • Minimum of 3 years in a Sales Engineer, Solutions Engineer, or Pre-Sales Engineer role, ideally within a manufacturing or industrial software environment.
  • Proven track record of working collaboratively with sales teams to manage customer discovery, qualify opportunities, and successfully close deals.
• Communication & Problem-Solving Skills:
  • Excellent verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
  • Strong analytical and problem-solving skills, with a focus on designing scalable and effective solutions that align with customer needs.
• Industry Knowledge:
  • Familiarity with common manufacturing challenges, such as production optimization, quality management, inventory control, and equipment maintenance.

Preferred Experience

• Hands-on experience with TrakSYS or similar MES platforms.
• Knowledge of modern manufacturing technologies, including cloud integration, digital transformation trends, and Industry 4.0 practices.

Compensation / Benefits:

• Variable bonus based on company and individual performance
• 100% Company-paid health insurance premiums for employee
• Ability to work remotely
• Flexible vacation time
• Outstanding team environment