Solutions Engineer, SMB

Summary

Join our team as a SMB Solutions Engineer, Pre-Sales (SE) and play a key role in providing technical expertise to customers during the pre-sale process. As a dynamic and varied customer-focused technical position, you will work closely with the Account Executive team to design, document, and communicate solution architectures for Darktrace POV deployments and full contract deployments.

Requirements

• Proven technical ability via a technical degree program, cybersecurity certification, or commensurate experience
• Knowledge of technical language (computer networking and cybersecurity)
• Excellent interpersonal and communication skills, both written and verbal
• Ability to clearly communicate complex technical information to a variety of audiences, and presentation skills in a customer-facing context
• Ability to work both independently and as part of a team in an innovative and fast-paced environment whilst delivering to deadlines
• Enthusiasm for innovation, experimentation and self-development in the cybersecurity field

Responsibilities

• Being accountable for the technical engagement of the Proof of Value (POV) (pre-sales technical trial) from end to end
• Designing, documenting, and communicating solution architectures for Darktrace POV deployments and full contract deployments
• Presenting Threat Intelligence Reports and advice to a variety of audiences, from technical audiences to C-level executives
• Recommending and deploying integrations as needed for best-practice
• Acting as a technical point of contact between clients, partners, and internal teams within Darktrace
• Working closely with teammates on the Account Executive team
• Driving a value-selling approach to work towards a technical win state for deals
• Assisting with and participating in forecasting
• Transitioning closed accounts smoothly and successfully to post-sales account management teams (SEs, CIEs, CSMs, etc)
• Engaging with the Channel team to act as a technical touch point between clients and partners
• Staying up to date on all Darktrace products and software versions to own the technical relationship with the client and provide up-to-date expertise

Benefits

• 100% medical, dental and vision insurance, plus dependents
• Paid parental leave
• Pet insurance
• Life insurance
• Commuter benefits
• 401(k)