Director, Product

Summary

Join NiceJob, a Paystone company, as their Director of Product to lead the product into its next growth stage. You will own the product strategy, shape the vision, and scale a portfolio impacting thousands of home service businesses. This role requires a deep understanding of customer needs and the ability to leverage insights to guide product decisions. You will lead and grow a team of Product Managers and UX Designers, fostering a customer-obsessed culture. Collaboration with cross-functional teams is essential to ensure product-market fit and smooth go-to-market execution. The ideal candidate will have 7+ years in product management with 3+ years in a senior role, a Bachelor’s degree, and proven success leading B2B SaaS product teams.

Requirements

• 7+ years in product management, with 3+ years in a senior or leadership role (e.g., leading Product Managers or UX Designers)
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field, MBA or Master’s degree is a plus but not required
• Proven success leading B2B SaaS product teams, ideally in SMB or vertical SaaS
• Strong product strategy, discovery, and delivery skills
• Deep empathy for customers—especially small business owners—and a passion for solving their real-world problems
• Experience scaling products and teams through high-growth phases
• Data-informed decision-making, with a track record of driving measurable outcomes
• Inspirational leadership style and a commitment to coaching and talent development

Responsibilities

• Define and lead the long-term product vision and roadmap for NiceJob
• Align strategic goals with customer needs, competitive landscape, and market trends
• Identify and validate new growth opportunities, from feature expansion to pricing and platform innovation
• Be the voice of the customer—deeply understand their journey, pain points, and motivations
• Leverage insights from users, customer-facing teams, and data to guide product decisions
• Build and scale a product roadmap focused on engagement, retention, upsell, and revenue expansion
• Use data, experimentation, and customer feedback to drive iterative improvement and innovation
• Manage and grow a team of Product Managers and UX Designers
• Foster a customer-obsessed, fast-paced, and high-accountability product culture
• Provide coaching, mentorship, and clear growth paths for your team
• Partner closely with Engineering, Marketing, Sales, Support, and Customer Success
• Ensure product-market fit, smooth go-to-market execution, and strong internal alignment
• Communicate roadmap, priorities, and impact clearly to executive stakeholders and across the organization

Benefits

• Meaningful Impact: Your work directly helps small business owners grow their livelihoods
• Autonomy & Ownership: You’ll own a full product portfolio with the backing of a supportive leadership team
• Customer-Centric Culture: We put people first—our customers, our teams, and the communities we serve
• Growth-Stage Momentum: Join us at an exciting inflection point as we scale NiceJob and redefine Customer-Driven Growth
• Compensation tied to market data
• We reward for contribution
• Flexible Time-off
• We’re committed to career development
• Work from home