Remote Staff Technical Account Manager

Summary

Join Illumio's team as a Technical Account Manager (TAM) and contribute to developing cutting-edge security solutions that protect critical assets. As a TAM, you will provide exceptional product knowledge and validated skills to help organizations streamline deployment and improve operations of their Zero Trust Implementations.

Requirements

• Knowledge of cybersecurity industry products, Firewalls, Zero Trust architecture and Security best practices
• A solid technical background in advanced security (preferably with technical certifications). Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is preferred
• Superb communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships with security practitioners, architects and executives
• Experience deploying enterprise security solutions
• Fast learner with the ability to explain complex technical concepts to a variety of audiences
• Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels
• Be effective working independently and in a team setting
• 5-10 years of experience supporting SaaS enterprise software

Responsibilities

• Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results
• Provide project leadership, coordination, and architectural guidance for the customer’s cyber security, Zero Trust and Illumio product initiatives
• Lead and drive challenging requests across simultaneous client engagements
• Provide clear and constructive product feedback to Illumio’s Product Management teams based on customer use-cases and requirements
• Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of Illumio’s solutions
• Perform health checks, document findings, and provide best-practice recommendations
• Be a customer advocate within Illumio to ensure that escalations are resolved in a timely fashion
• Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience
• Collect metrics and develop reports that illustrate project health and progress

Preferred Qualifications

• Bachelor’s degree in engineering or science
• Knowledge of networking concepts such as: Routers, switches, load balancers, and security solutions from a variety of vendors
• Experience with integrating heterogeneous security environments
• Familiarity with SIEM and SOAR in enterprise customer environments

Benefits

• Medical, Dental, Vision Coverage
• Health and Dependent Savings Accounts
• Life and Disability Programs
• Paid Parental Leave
• Voluntary Benefit Programs
• Company Sponsored Wellness Program
• Wellness Reimbursement Program
• Retirement Savings
• Equity Opportunities
• Paid time off and Paid Holidays
• Employee Incentive Program