Remote Summer Intern, IT Technical Support

Summary

Join a dynamic team to work on exciting projects in NYCEDC's Management Information Systems department as a Summer Intern. The internship is a paid 10-12-week program scheduled to begin on June 2, 2025.

Requirements

• Must be enrolled in an undergraduate or graduate degree program; recent graduates are also encouraged to apply
• Demonstrated enthusiasm for the mission of NYCEDC
• Proven ability in using database and presentation tools, including Excel, PowerPoint, and Word
• Strong interpersonal, analytical, and written and verbal communication skills
• Detail-oriented and organized, with the ability to multi-task and manage deadlines
• Proactive and able to work in collaborative, cross-functional teams
• Must be able to work full-time and complete the entirety of the 10-week program

Responsibilities

• Configure, install, and troubleshoot network scanners and printers
• Provide support to users in all remote offices
• Research various technical problems and provide solutions to end-users and departmental staff
• Monitor Helpdesk calls and email messages and prioritize requests according to importance. Make sure all Helpdesk inquiries are answered in a timely fashion
• Provide basic support for hardware, software, and network access
• Track record of all hardware and software inventory
• Learn about Networking, Vlans, Audio/Video systems, Imaging, configuring hardware and supporting software
• Build data dictionary, assist in data analysis, & support master data management
• Help with data cleansing using SQL Queries & Excel tools
• Help with building library of system & process artifacts using Word, Excel, PowerPoint, Visio, Miro, etc

Benefits

• Generous employer subsidized health insurance
• Medical, dental, and pharmacy plans
• Vision and hearing benefits
• Flexible spending accounts for healthcare and dependent care
• Short term and long-term disability coverage
• 100% employer covered life insurance and supplemental life insurance coverage
• Up to 25 vacation days
• Floating Holidays and Summer Fridays
• Parental leave - up to 20 paid weeks
• Retirement savings programs Company-paid 401(a) defined contribution plan
• 457(b) tax-advantaged retirement savings plan
• Tuition Reimbursement program
• Continuing education and professional development
• Public Service Loan Forgiveness (PSLF) eligible employer
• College savings plan
• Backup childcare
• Gym membership discounts
• A Calm.com membership for mindfulness and mental health support