IT Support Administrator

Summary

Join SandboxAQ's growing team as an IT Support Administrator, providing tier-one technical support and ensuring reliable, secure, and user-friendly internal systems. You will troubleshoot hardware, software, and system issues, support new hire onboarding and employee offboarding processes, manage hardware inventory, and create IT documentation. This role requires strong technical knowledge of Apple hardware and software, Google Workspace, and Slack, along with excellent troubleshooting and communication skills. The ideal candidate will have 2-4 years of experience in IT support. SandboxAQ offers competitive salaries, stock options, generous learning opportunities, comprehensive benefits, and a commitment to employee growth.

Requirements

• U.S. citizenship is required due to USG contract requirements
• 2–4 years of experience in an IT support role
• Strong technical knowledge of Apple hardware and software (macOS, iOS)
• Hands-on administration experience supporting Google Workspace (Gmail, Calendar, Drive, etc)
• Hands-on administration experience supporting Slack
• Familiarity with Atlassian products such as Jira and Confluence
• Excellent troubleshooting skills and a proactive, user-first mindset
• Clear and professional written and verbal communication skills

Responsibilities

• Provide tier-one technical support to end-users across the organization, ensuring timely resolution of hardware, software, and system issues
• Troubleshoot issues related to Apple hardware and macOS, software applications, network connectivity, and peripheral devices
• Support the new hire onboarding process by provisioning equipment and user accounts and assisting users during initial setup
• Help manage hardware inventory and coordinate shipping/returns through our asset management system
• Collaborate with HR to support employee offboarding, ensuring proper return of equipment and data security compliance
• Create and maintain IT documentation for troubleshooting steps, FAQs, and operational procedures
• Contribute to ongoing improvements in IT workflows and user support processes

Preferred Qualifications

• Experience with Mobile Device Management (MDM) platforms like Jamf, Kandji, or similar
• Experience with Identity and Access Management (IAM) systems such as Okta or OneLogin
• Experience writing how-to docs, FAQs, and canned replies for common requests
• Familiarity with the command line and/or basic shell scripting
• Familiarity with IT automation platforms like Okta Workflows, Tines, or Workato

Benefits

• Competitive salaries
• Stock options depending on employment type
• Generous learning opportunities
• Medical/dental/vision
• Family planning/fertility
• PTO (summer and winter breaks)
• Financial wellness resources
• 401(k) plans