Remote Support and Production Engineer

Summary

Join Echodyne's team as a Support and Production Engineer (SPE) to develop high-performance commercial radar solutions in a fast-paced environment. The SPE will be responsible for meeting and exceeding company goals, working closely with sales, product, and engineering organizations.

Requirements

• An entrepreneurial spirit and a customer-first orientation
• Ability to multi-task, work independently, prioritize tasks, honor rules of engagement; and follow policies, processes, and procedures
• Resiliency with a positive attitude, as well as analytical, reasoning, and problem-solving skills
• Organized and detail-oriented with excellent follow-up and decision-making skills
• Enthusiastic with outstanding customer-communication skills

Responsibilities

• Develop deep expertise pertaining to Echodyne radar products
• Respond to customer technical questions in a timely fashion
• Perform deep-dive data troubleshooting and statistical analysis of captured customer data when necessary
• Manage the RMA process for defective/damaged hardware returned from both customers and Echodyne Solutions Engineers
• Maintain and update support cases within our CRM tracking system (Salesforce.com)
• On occasion, travel to customer locations for advanced technical support during mission critical implementations and demonstrations
• Communicate and manage software/hardware defect resolution internally with Engineering organization
• Stage and prepare radar and associated equipment for field demonstration purposes
• Training of new products for Echodyne field engineers

Preferred Qualifications

• Experience in managing customer activity (e.g. support tickets) in Salesforce.com
• Experience with next-generation defense hardware (e.g. radars, radios, EO/IR cameras, electronic weapons systems, etc.)
• Scripting/programming experience (e.g. Python) is a plus

Benefits

• Incentive stock options
• Excellent medical, dental and vision coverage benefits for employee and family members
• Unlimited vacation, 12 paid sick days, and 9 paid holidays
• Company paid disability, life insurance, employee assistance program and travel insurance
• 401k Plan