Remote Support Engineer

Summary

Join Mixpanel's Support Team as a Support Engineer, helping customers solve technical challenges and use Mixpanel to make impactful product decisions.

Requirements

• You are passionate about helping others succeed and communicate with patience and clarity
• Excellent problem solving and analytical skills
• Ability to communicate technical concepts effectively in a clear, friendly writing style
• Ability to navigate ambiguity and adapt to new challenges with creativity
• Commitment to continuously developing expertise in our evolving product
• Interest and aptitude to develop technical skills and learn new technologies

Responsibilities

• Provide answers to product questions, share best practices and debug technical issues
• Develop your technical skills, collaborate with our Product team to improve our product, learn product analytics and mentor new team members
• Become a Mixpanel product expert - help users understand our reports and features, help them use our APIs and SDKs, share best practices and resolve account issues
• Respond to customer inquiries, primarily via Zendesk email or online chat and occasionally over phone calls
• Investigate and document bugs and feature requests to share with our Product and Engineering teams
• Provide feedback regarding internal support processes, product functionality and customer education resources to improve the customer experience
• Shape the product by regularly working closely with PM’s, engineers, and designers to incorporate customer learnings into change

Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off