Remote IT Support Engineer

Summary

Join our team as an IT Support Engineer and play a critical role in keeping our business running smoothly by ensuring our technology, networks, and software are optimized for success.

Requirements

• 1-3 years of professional IT experience
• Relevant certifications such as CompTIA A+, Cloud+, or Security+
• Proficiency in supporting both Mac and Windows operating systems, with scripting experience and strong knowledge of hardware and software
• Experience with Google Workspace or Office 365 Admin, IT service management platforms like Jira, and mobile device management (MDM) systems
• Proven ability to manage multiple projects and adapt to a fast-paced, evolving environment
• Excellent analytical, problem-solving, and both verbal and written English communication skills

Responsibilities

• Meet with the IT team regularly to discuss open issues, assign work based on open tickets, and review any pending work
• Plan and implement improvements to our distributed environment, including preparing for upcoming security updates, streamlining the new employee onboarding process, and proactively monitoring remotely managed systems
• Lead IT projects from start to finish, including creating project proposals, researching solutions, and working with internal teams or external vendors to successfully complete the projects
• Collaborate with management to solve IT issues and provide recommendations
• Perform routine maintenance and upgrades to ensure optimal network performance across all company locations
• Assist in the development and implementation of policies and procedures to address recurring IT issues
• Create and maintain comprehensive documentation of IT processes for internal use and external reference
• Contribute to the development of training materials and guides for both end users and IT team members
• Automate manual tasks by creating new tools or improving existing ones to help the team work more efficiently

Benefits

• Enrollment in Philippine statutory benefits
• Healthcare reimbursement
• Company holidays to include all regular holidays declared by the Philippine government
• 14 days annual paid time off
• APAC First Friday speaker series where you can earn a bonus for presenting