Remote Support Engineer - Tier 1

Summary

Join our team of leaders, experts, innovators, and community builders to help us deliver on our mission to build the easiest low-code test automation solution on the market.

Requirements

• 3+ years of experience
• Knowledge of QA/Automation testing
• Proficient in the use of HTML, CSS, JavaScript, and Chrome dev tools
• Knowledge of ticketing systems such as Salesforce and Jira
• Troubleshooting web-based applications (The art of asking the right questions to arrive at a solution)
• Customer-centric attitude, with strong communication skills and technical acumen
• Deep passion for representing customers needs in product planning and design processes
• Strong analytical skills, with a bias for using data to identify trends and opportunities

Responsibilities

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues
• Take ownership of customer issues reported and seeing problems through to resolution
• Create and evolve support and customer success processes, tools, and technologies
• Work cross functionally with other teams at mabl to improve the customer experience

Benefits

• Generous parental leave
• Rich health benefits
• Employee wellness and collaboration perks