Remote Support Specialist I

Summary

Join ModMed, a team of passionate problem-solvers on a mission to modernize healthcare through an intelligent cloud platform. We're hiring a Customer Support Specialist to provide exceptional customer experience while investigating issues and contributing to the success of Klara's users.

Requirements

• Have 3+ years of experience in a support role
• Have a basic knowledge of web technologies, including knowledge working with mobility focused applications
• Consider empathy and patience to be among your top strengths
• Have an aptitude for digesting and communicating technical concepts across audiences of varying technical ability
• Excel at identifying problems, discovering root causes, and working quickly to find long-term solutions
• Communicate with a professional, upbeat, and friendly tone
• Prioritize well, especially while under pressure
• Thrives collaborating in a team setting as well as working autonomously

Responsibilities

• Build and modify Klara electronic forms for our customers
• Provide support to our customer base in response to Klara product requests and problems reported by our customers
• Coordinate across departments to provide support through all stages of the customer's journey
• Execute an exceptional customer support experience- including responding quickly to questions (via email and online chat) and following up on reported issues
• Investigate bugs and file tickets with our Engineering team when appropriate
• Collect customer feedback and advocate customer needs cross-functionally
• Identify patterns in support interactions, then take appropriate action to address these patterns
• Help out with various Customer Success projects as needed

Benefits

• Comprehensive medical, dental, and vision benefits
• 401(k) with 50% matching contribution each payday of up to 6% of your compensation
• Generous Paid Time Off program
• Paid Parental Leave program
• Company paid Life and Disability benefits
• Flexible Spending Account
• Employee Assistance Programs
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities
• Weekly catered breakfast and lunch
• Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters