Remote Support Technician

Summary

The job is a remote IT support role at HonorBuilt, providing support to restaurant and multi-location businesses. It involves troubleshooting issues with Point of Sale Systems, networking, and Windows Operating Systems. The employee will work four 10-hour shifts and has the opportunity to earn a free college degree.

Requirements

• A proven Customer Service background or Technical Support role in a Call/Contact Center
• Exceptional ability to research and troubleshoot technology problems
• Ability to prioritize and handle multiple tasks
• Excellent written and verbal skills
• Ability to adapt to changing procedures and equipment
• A successful background check, drug screening, and technical interview

Responsibilities

• Receive customer issues through telephone, email, and other avenues
• Diagnosis and troubleshoot issues for Point of Sale Systems (Aloha, SICOM & RPOS and others)
• Diagnosis and troubleshooting of networking issues, wired and wireless
• Diagnosis and troubleshooting of Windows 7 and 10 Operating Systems
• High touch communication with customers, keeping them informed of ticket progress, notifying them of impending changes or agreed outages

Benefits

Earn a FREE college degree through Point University