Remote Team Lead, Key Account

Summary

Join Booksy, a leading appointments marketplace, as a leader for the Key Account management team. Develop trusted relationships with large accounts, acquire product knowledge, and lead a team to achieve objectives.

Requirements

• 5+ years of experience in similar areas, Customer service, Sales roles
• Start up / scale up experience preferred, but not required
• A background in beauty, technology, or even both
• Proven experience in managing people, plus the ability to roll up your sleeves and be hands-on when needed
• Excellent communication skills, both written and verbal, and an ability to communicate effectively at all levels of an organization, including executive reporting
• Fluency in English (C1+), Spanis, French, other languages are a plus
• Global experience and understanding of working across international markets
• An open mind and an agile way of working

Responsibilities

• Develop trusted relationships with a portfolio of large and important accounts
• Acquire a thorough understanding of key customer needs and requirements
• Provide customized support to configure the application (onboarding)
• Be a communication link between Key Accounts and Booksy
• Resolve issues and problems faced by customers and address complaints to maintain their trust and confidence
• Work closely with the Head of Sales and play an integral role in generating new sales that turn into long-term relationships
• Work closely with the Head of Marketing and play an integral role in building, maintaining and deepening relationships with Booksy Ambassadors
• Acquire advanced and in-depth product knowledge
• Attend meetings with potential high value providers
• Review, create and analyse reports to improve team performance and propose improvement initiatives
• Coach, manage and mentor the team: leading meetings, performing 1:1, listening to and giving feedback, guiding the team to achieve objectives
• Participate in training sessions or recruitment processes
• Participate in trade fairs in different cities to support current and potential clients
• Participate in ad hoc projects, with other teams or markets

Benefits

• Flexible working hours and opportunity to work remotely within your country
• Work in a welcoming team which is always ready to help
• Opportunity to develop in an international environment - we have teams in 6 countries