Remote Team Lead, Key Account

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Booksy

πŸ“Remote - Spain

Job highlights

Summary

Join Booksy, a leading appointments marketplace, as a leader for the Key Account management team. Develop trusted relationships with large accounts, acquire product knowledge, and lead a team to achieve objectives.

Requirements

  • 5+ years of experience in similar areas, Customer service, Sales roles
  • Start up / scale up experience preferred, but not required
  • A background in beauty, technology, or even both
  • Proven experience in managing people, plus the ability to roll up your sleeves and be hands-on when needed
  • Excellent communication skills, both written and verbal, and an ability to communicate effectively at all levels of an organization, including executive reporting
  • Fluency in English (C1+), Spanis, French, other languages are a plus
  • Global experience and understanding of working across international markets
  • An open mind and an agile way of working

Responsibilities

  • Develop trusted relationships with a portfolio of large and important accounts
  • Acquire a thorough understanding of key customer needs and requirements
  • Provide customized support to configure the application (onboarding)
  • Be a communication link between Key Accounts and Booksy
  • Resolve issues and problems faced by customers and address complaints to maintain their trust and confidence
  • Work closely with the Head of Sales and play an integral role in generating new sales that turn into long-term relationships
  • Work closely with the Head of Marketing and play an integral role in building, maintaining and deepening relationships with Booksy Ambassadors
  • Acquire advanced and in-depth product knowledge
  • Attend meetings with potential high value providers
  • Review, create and analyse reports to improve team performance and propose improvement initiatives
  • Coach, manage and mentor the team: leading meetings, performing 1:1, listening to and giving feedback, guiding the team to achieve objectives
  • Participate in training sessions or recruitment processes
  • Participate in trade fairs in different cities to support current and potential clients
  • Participate in ad hoc projects, with other teams or markets

Benefits

  • Flexible working hours and opportunity to work remotely within your country
  • Work in a welcoming team which is always ready to help
  • Opportunity to develop in an international environment - we have teams in 6 countries

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