Remote Technical Account Manager, International

Summary

Join the Client Success team in Pismo as a TAM to ensure customers achieve their desired outcomes and have a positive experience with Pismo platforms and services.

Requirements

• 8+ years of professional experience in B2B Card Issuing solutions
• Worked within the BFSI and payments industry
• ProjectManagement/Technical Account management experience with a bank or Fintech
• Knowledge of payment card processing and operations -Entire lifecycle
• Knowledge of all networks.(Visa,Mastercard)
• Hands on with network interface specs and ability to use network simulators
• Candidates should be comfortable with usage of MS Excel with macros to dice and slice

Responsibilities

• Address all product-related queries on time
• Assist customers’ technical requests and issues
• Train customers to use products effectively
• Provide the Product team with customers’ feedback to help identify potential new features, changes, or products
• Report on product performance
• Identify solutions to reduce support costs
• Always strive to provide exceptional customer experience
• Manage customer expectations and lead them to customer satisfaction
• Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements
• Keep track of key account metrics
• Collaborate with an extended team to achieve sustainable growth

Benefits

• Remote work
• Flexible hours
• Gympass
• Meal & Food vouchers
• Remote work financial support
• Life Insurance
• Medical and Odontological Assistance
• Employee child care benefit: daycare
• Vidalink partnership
• Day off (Birthday)
• Support for studying languages
• 50% off AWS and GCP certifications