Technical Account Manager

Summary

Join Talon.One's team as a remote Technical Account Manager, integrating the company's API-driven platform with clients' ecosystems. You will own the technical relationship with clients, ensuring seamless API usage and troubleshooting issues. Collaboration with Customer Success and Engineering teams is crucial for delivering exceptional client experiences. This role focuses on client retention, growth, and satisfaction, while also exploring new integration opportunities and tech partnerships. The position requires 2+ years of experience as a Technical Account Manager or similar role and expertise in API integrations. The role is remote but requires proximity to New York, Denver, or Boston.

Requirements

• 2+ years of experience working as Technical Account Manager or a related role
• Experience with handling API integrations
• Proven experience with SaaS based products
• Previous experience with problem-solving in a troubleshooting environment
• Passion for consulting and tactical empathy to apply and present complex solutions effectively
• Excellent written communication skills with the ability to explain complex topics in easily understood and concise language
• Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
• Analytical understanding with a high focus on data-driven decision making

Responsibilities

• Take ownership of the integration process of our API-driven platform with our clients' eco-system
• Troubleshoot repeat technical issues and drive issue escalation and problem elimination
• Own and manage a book of assigned customers in fluent English, with a focus on the customers API usage, ensuring retention and growth, and overall customer satisfaction
• Work together with Customer Success Managers and our Engineering team towards providing great client service
• Find new technology partners and integration possibilities
• Manage customer expectations and lead them to customer satisfaction
• Design Customer Onboarding processes

Preferred Qualifications

Fluency in Spanish

Benefits

• Learning budget and LinkedIn Learning
• Competitive salaries & 401(k) plan w/match
• Medical, dental, & life insurance
• Flexible PTO
• Uncapped commission structure
• Mental health support with Nilo.health