Remote Technical Analyst - Salesforce

Summary

Join us as we work toward our vision of 100% clean energy homes across America. We are looking for a highly skilled and technically adept Technical Analyst to join our Salesforce Engineering Team.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field
• 7+ years of experience as a Salesforce-focused Technical Analyst, Product Owner, Consultant, or similar role within a complex organization, ideally with a strong focus on complex integrations and cross-functional projects
• Excellent communication, documentation and presentation skills
• Excellent understanding of Salesforce Reporting and Dashboards, as well as out of the box Sales and Service Cloud functions such as Lead Assignment Rules, Case Routing, Forecasting, and other Case Management and Sales Process functions
• Extensive experience with Salesforce configuration, customization, and development tools, including Apex, Visualforce, and Lightning Web Components
• Accomplished in creating tech and business-facing documentation, including process maps, user stories, data flow definitions, and testing artifacts
• Deep understanding of Salesforce integration methodologies and familiarity with API design and data integration platforms (e.g., MuleSoft)
• Proficiency with SQL, data modeling, and data analytics
• Solid experience with Agile methodologies and tools like Jira, Confluence, and CI/CD practices
• Strong technical and problem-solving skills, with an ability to communicate complex information clearly

Responsibilities

• Engage with business stakeholders to identify and analyze requirements, translating complex business needs into clear technical specifications, including user stories, process flows, and technical requirements
• Collaborate with product owners and technical teams to prioritize requirements and drive the development of innovative solutions
• Serve as a technical advisor for Salesforce-related initiatives, communicating effectively with both technical and non-technical stakeholders
• Conduct training sessions for end-users, providing insights into newly deployed features and maximizing adoption
• Partner with cross-functional teams (e.g., data engineering, DevOps, integration, security) to architect and implement solutions that ensure seamless integration across platforms and systems
• Lead the design of end-to-end technical solutions, optimizing Salesforce capabilities and integrating with other platforms as needed
• Participate in the configuration and customization of Salesforce, using tools such as Flow, Process Builder, Lightning App Builder, and APEX
• Work with development teams on technical implementation, code review, and adherence to Salesforce best practices and design patterns
• Perform data analysis to support decisions and ensure accuracy of business data within Salesforce
• Design and implement integrations between Salesforce and other systems, leveraging APIs (REST/SOAP) and middleware to streamline data flows
• Define and execute rigorous testing protocols, including unit testing, integration testing, and user acceptance testing (UAT), to ensure high-quality and reliable deliverables
• Collaborate with DevOps and QA teams to support deployment processes, including CI/CD pipelines and post-deployment verification
• Proactively research new Salesforce features and technology trends, recommending enhancements that align with business goals
• Identify opportunities for automation, process optimization, and increased scalability within Salesforce and other integrated platforms

Benefits

• Robust Health, Dental, and Vision Plans
• Generous paid time off
• 401k Match
• Lifestyle Spending accounts for professional wellness
• Mental Health: Headspace subscription, online therapy sessions