Technical Architect

Summary

Join Hightouch as a Technical Architect to oversee the customer journey and ensure Enterprise customers utilize the Hightouch platform effectively. As a critical member of the Customer Success team, you will be responsible for retention and expansion of large Enterprise customers.

Requirements

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

Responsibilities

• Be responsible for the retention and expansion our largest Enterprise customers
• Work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• Deliver a timely and organized onboarding for customers through effective project management
• Ensure customers see the full value in Hightouch’s products
• Advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level