Remote Technical Architect
Hightouch
π΅ $160k-$200k
πRemote - United States
Please let Hightouch know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Hightouch as a Technical Architect to oversee the customer journey and ensure Enterprise customers utilize the Hightouch platform effectively. As a critical member of the Customer Success team, you will be responsible for retention and expansion of large Enterprise customers.
Requirements
- 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
- Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
- Excellent project management and communication skills
- Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
- Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
- Ability to collaborate cross functionally with different teams and types of people
- Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
Responsibilities
- Be responsible for the retention and expansion our largest Enterprise customers
- Work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
- Deliver a timely and organized onboarding for customers through effective project management
- Ensure customers see the full value in Hightouchβs products
- Advise on technical best practices
- Provide customers with clear proactive technical guidance and expertise across all our products
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
- Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level
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