Remote Technical Product Manager, Messaging

Summary

Join a pioneering company that's shaping the future of global connectivity by building a messaging backend system. As a Technical Product Manager, you'll lead the charge in fighting spam and fraud, partner with engineering peers, and deliver business value while keeping in line with technical strategy and best practices.

Requirements

• Expertise with the US & Canadian regulatory environment within the communications space
• A technical background through past experience or your degree/s and/or credentials
• Demonstrated ability to discover context when little is given or provided
• Demonstrated ability to break down a large problem and optimize solutions around incremental delivery
• Demonstrated ability to work with limited resources, juggle multiple projects, and switch priorities when the business requires
• Demonstrated ability to deal with crisis and incidents
• Demonstrated ability to navigate a relatively flat organization and interface with users, engineers, internal stakeholders, and executives

Responsibilities

• Partner with your engineering peers and other PMs to ensure we add business value and deliver what we promise, while keeping in line with our technical strategy and best practices
• Synthesize requirements from customers and internal stakeholders into coherent Product Requirement Documents
• Act as a point of escalation for internal customer facing organizations, coordinating resolution through tier-2 & 3 messaging support
• Translate company goals and customer insights into a team roadmap
• Act as subject matter expert and point of contact for your product
• Perform technical discoveries and vetting on external integrations
• Break down large initiatives to deliver value quickly and reliably
• Extensively test the features before giving them to the users
• Be on hand during outages to drive their resolution and conduct post-mortems to prevent future occurrences
• Troubleshoot common service degradations such as deliverability issues
• Provide direct customer services to large enterprise customers