Remote Technical Service Engineer (Solar)

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Huawei

📍Remote - Turkey

Job highlights

Summary

Join our team as a Technical Support Specialist to provide technical guidance and support to customers, develop technical documents, and improve product quality.

Requirements

  • Electrical Engineering or Associates in Electronics with applicable experience
  • Minimum 3 years in a technical HW/SW related with Solar System
  • Having knowledge and experience about SPP and Power electronics
  • Fluent in English and Turkish
  • Being self-motivated and self-organized
  • Open mindedness and strong interpersonal skills
  • No restriction for intensive travelling (both domestic & abroad)
  • Having a valid driving license
  • Completed military service for male applicants
  • Good knowledge MS Office, AutoCAD

Responsibilities

  • Responsible for training of products, installation and implementation
  • After-sales problem solving and other related functions
  • Maintain customer relationships; provide technical support
  • Including remote guidance, on-site solution of after-sales problems and needs, to ensure customer satisfaction
  • Continuously follow up the use of products to improve customers' product usage
  • Provide technical support for the promotion of new products
  • Demonstrate new product functions, build demonstration platform
  • And assist sales engineers to carry out technical communication with customers
  • Responsible for the output of technical documents
  • Including configuration scheme, implementation scheme, trouble-shooting manual, etc
  • Continuously follow up the quality performance of products and put forward suggestions for technical improvements
  • Support pre-sales team for service sales

Job description

Main Responsibilities :

  • Responsible for training of products, installation and implementation, after-sales problem solving and other related functions.
  • Maintain customer relationships; provide technical support, including remote guidance, on-site solution of after-sales problems and needs, to ensure customer satisfaction.
  • Continuously follow up the use of products to improve customers’ product usage.
  • Provide technical support for the promotion of new products. For example, demonstrate new product functions, build demonstration platform, and assist sales engineers to carry out technical communication with customers.
  • Responsible for the output of technical documents, including configuration scheme, implementation scheme, trouble-shooting manual, etc.
  • Continuously follow up the quality performance of products and put forward suggestions for technical improvements.
  • Support pre-sales team for service sales.

Key Requirements :

  • • Electrical Engineering or Associates in Electronics with applicable experience Minimum 3 years in a technical HW/SW related with Solar System.
  • Having knowledge and experience about SPP and Power electronics
  • Fluent in English and Turkish
  • Being self-motivated and self-organized. Open mindedness and strong interpersonal skills.
  • No restriction for intensive travelling (both domestic & abroad)
  • Having a valid driving license
  • Completed military service for male applicants.
  • Good knowledge MS Office, AutoCAD.

Remote

Customer Service

Mid-level

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