Technical Support and Sales Representative

Summary

Join our team at GoDaddy as a Technical Support & Sales Rep, where you'll provide technical support and sell product offerings to customers. This role requires a deep understanding of GoDaddy's products, excellent communication skills, and the ability to convert technical inquiries into sales opportunities.

Requirements

• A high school diploma, GED, or equivalent work experience
• 2+ years’ sales experience with a proven record of understanding customer needs
• 2+ years’ experience in a commission, bonus, and/or metrics-driven environment

Responsibilities

• Handle a high volume of inbound calls where you will provide exceptional customer service by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions
• Respond to technical inquiries from customers through various channels (phone, email, chat)
• Collaborate with peers on a sales team to develop and execute effective sales strategies, ensuring customer satisfaction and achieving performance expectations, including revenue targets
• Manage customer accounts, including accurate documentation of customer interactions and sales activities in CRM systems
• Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility