Remote Technical Support and Sales Representative
GoDaddy
π΅ $35k-$78k
πRemote - United States
Please let GoDaddy know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our team at GoDaddy as a Technical Support & Sales Rep, where you'll provide technical support and sell product offerings to customers. This role requires a deep understanding of GoDaddy's products, excellent communication skills, and the ability to convert technical inquiries into sales opportunities.
Requirements
- A high school diploma, GED, or equivalent work experience
- 2+ yearsβ sales experience with a proven record of understanding customer needs
- 2+ yearsβ experience in a commission, bonus, and/or metrics-driven environment
Responsibilities
- Handle a high volume of inbound calls where you will provide exceptional customer service by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions
- Respond to technical inquiries from customers through various channels (phone, email, chat)
- Collaborate with peers on a sales team to develop and execute effective sales strategies, ensuring customer satisfaction and achieving performance expectations, including revenue targets
- Manage customer accounts, including accurate documentation of customer interactions and sales activities in CRM systems
- Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day
Benefits
- Paid time off
- Retirement savings (e.g., 401k, pension schemes)
- Bonus/incentive eligibility
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