Remote Technical Support and Sales Representative

Logo of GoDaddy

GoDaddy

πŸ’΅ $35k-$78k
πŸ“Remote - United States

Job highlights

Summary

Join our team at GoDaddy as a Technical Support & Sales Rep, where you'll provide technical support and sell product offerings to customers. This role requires a deep understanding of GoDaddy's products, excellent communication skills, and the ability to convert technical inquiries into sales opportunities.

Requirements

  • A high school diploma, GED, or equivalent work experience
  • 2+ years’ sales experience with a proven record of understanding customer needs
  • 2+ years’ experience in a commission, bonus, and/or metrics-driven environment

Responsibilities

  • Handle a high volume of inbound calls where you will provide exceptional customer service by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions
  • Respond to technical inquiries from customers through various channels (phone, email, chat)
  • Collaborate with peers on a sales team to develop and execute effective sales strategies, ensuring customer satisfaction and achieving performance expectations, including revenue targets
  • Manage customer accounts, including accurate documentation of customer interactions and sales activities in CRM systems
  • Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day

Benefits

  • Paid time off
  • Retirement savings (e.g., 401k, pension schemes)
  • Bonus/incentive eligibility

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