Technical Writer

Summary

Join the Product Education Team at Feedzai as a Technical Writer to create and maintain high-quality documentation for users, working closely with product teams and engineers.

Requirements

• Experience in a technical writing position at a software company, ideally with a good understanding of Agile methodologies
• MSc degree preferred, with education in Technical Writing, English, Journalism, Education, Communications or a related field
• Excellent written and verbal communication skills in English. Proficiency in Spanish is highly beneficial
• Ability to solve complex problems in effective and creative ways
• High level of organization, with acute attention to detail and able to work independently as well as in a collaborative team environment
• Ability to interact with peers, management, and customers in order to share and gain acceptance of complex information
• Use independent judgment to solve strategic challenges that impact the department and the organization
• Previous experience with user requirements and content structuring either in technical writing or similar environments

Responsibilities

• Collaborate closely with development teams to produce documentation for a portfolio of products
• Make complex ideas, concepts, and tasks understandable to our diverse personas
• Create and maintain top-quality documentation that is effective and persona-centric
• Work independently or in collaboration with other Technical Writers in the team, receiving and giving feedback to improve the documentation
• Work in a “docs as code” and agile methodology, where documentation is produced and published following the same process as software, creating a complete product package
• Help connect and integrate documentation and training materials to create one cohesive learning experience for our users

Benefits

• Training, connections, and one-on-one time with your manager
• Access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team